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Tag Archives: Customer focus
Akio Toyoda’s Message Shows Real Leadership
Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading
Zappos and Amazon Sitting in a Tree…
Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading
Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking
Tagged Amazon, Bezos, Customer focus, customer service, Innovation, Investing, long term thinking, respect for people
7 Comments
Pixar Movie Management Magic
Image of Wall-e, from the Pixar film of the same name. Pixar’s secrets on display in ‘Up’ “I think it comes down to two basic things: one is that we’re run by artists. … John Lasseter is a film director, … Continue reading
Posted in Management, Management Articles, Respect
Tagged Customer focus, Innovation, Investing, management, respect for people
1 Comment
In-N-Out Burger’s Six Secrets for Success
In-N-Out Burger’s six secrets for out-and-out success [the broken link was removed] Listen to Your Customers — One of the company’s mottos is “Our customer is everything.” Applying that belief led to the company policy of preparing burgers just the … Continue reading
Posted in Books, Customer focus, Management, Respect
Tagged Books, Customer focus, management, managing people, respect for people
1 Comment
Revealed Preference
Revealed Preference: the preference consumers display by their action, in contrast to what they may say they prefer. While surveys may be useful people often say they will do one thing and actually when given the choice to do so, … Continue reading
Posted in Data, Deming, Management, Psychology, Statistics
Tagged Customer focus, Data, Psychology, Statistics
1 Comment
Joel Spolsky Webcast on Creating Social Web Resources
Joel Spolsky webcast on creating Stack Overflow (with the goal of providing answers to professional programmers) using ideas from anthropology. Once again he provides great information. This is particularly interesting for software development but also just a good presentation for … Continue reading
Posted in Customer focus, IT, Software Development, Systems thinking, webcast
Tagged Customer focus, internet, Joel Spolsky, Software Development, usability, webcast
2 Comments
Building a Great Workforce
How P&G Finds and Keeps a Prized Workforce by Roger O. Crockett “We actually recruit for values,” says Chief Operating Officer Robert McDonald. “If you are not inspired to improve lives, this isn’t the company you want to work for.” … Continue reading
Posted in Career, Customer focus, Deming, Innovation, Lean thinking, Management, Management Articles, Psychology, Systems thinking
Tagged Career, coaching, Customer focus, ethics, Innovation, management, respect for people
1 Comment
Customer Friendly Terms of Use Language
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading
Posted in Customer focus, Psychology
Tagged Customer focus, internet, usability
Comments Off on Customer Friendly Terms of Use Language
What Managers can Learn From Open Source Project Management
What managers can learn from Open Source by Murray Cumming Motivation: People work on open source projects because they enjoy it. These happy developers are productive developers. Managers of open source projects must ensure that the developers feel valued and … Continue reading
Posted in Creativity, IT, Management, Respect, Software Development
Tagged Customer focus, managers, managing people, project management, Software Development
1 Comment
Newspaper Innovation In Kansas
The newspaper industry is facing challenging times. One success story is the Lawrence Journal-World in Lawrence, Kansas. I first heard about their efforts years ago: Watchful Eyes on Kansas Media Innovations, NPR, 2005 Many media companies hoped that convergence — … Continue reading
Posted in Creativity, Customer focus, Deming, Innovation, IT
Tagged Creativity, Customer focus, Deming, Innovation, internet, IT
1 Comment
