Category Archives: Management

Management Improvement Carnival #74

Posted on September 1, 2009 by John Hunter

Curious Cat Management Improvement Blog Carnival What Else Can Software Development and Testing Learn from Manufacturing? Don’t Forget Design of Experiments (DoE). by Justin Hunter – “In short, Design of Experiments methods are a proven approach to creating and manage experiments that alter variables intelligently between each test run in a structured way that allows the experimenter to learn as much as possible in as few experiments as possible.” The Versatile Leader by Ron Pereira – “I firmly believe the … Continue reading →

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Workers Allowed Recreational Use of the Internet are More Productive

Posted on August 30, 2009 by John Hunter

Freedom to surf: workers more productive if allowed to use the internet for leisure “People who do surf the Internet for fun at work – within a reasonable limit of less than 20% of their total time in the office – are more productive by about 9% than those who don’t,” … According to the study of 300 workers, 70% of people who use the Internet at work engage in WILB. Among the most popular Workplace Internet Leisure Browsing (WILB) … Continue reading →

Posted in Management, Psychology, Respect | Tagged , , , | 2 Comments

Dr. Deming Webcast on the 5 Deadly Diseases

Posted on August 26, 2009 by John Hunter

The W. Edwards Deming Institute has posted Dr. Deming’s 1984 video on the 5 deadly diseases of western management. Lack of constancy of purpose Emphasis on short term profits – “creative” accounting, focus on quarterly profits Annual Performance Appraisals – management by objective, management by fear Mobility of management – [see Toyota for a great example of a company that operates on different principles – where the leadership has been with Toyota for decades] Running a company on visible figures … Continue reading →

Posted in Deming, Economics, Lean thinking, Management, Performance Appraisal, Popular, quote, webcast | Tagged , , , , , , , , | 7 Comments

Management Improvement Carnival #73

Posted on August 20, 2009 by John Hunter

Curious Cat Management Improvement Blog Carnival The Maddening Effectiveness of Root-Cause Analysis – “And I wonder: how often this is a subtle blockage to individuals and teams doing good root cause analysis? How often am I fearful of Really Knowing just what is at the root of some undesirable outcome?” Lean and Basketball – “in a strong Lean business, it is essential to have a well-trained and motivated staff to execute all of the good tools and methodologies that have … Continue reading →

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Blame the Road – Not the Person

Posted on August 19, 2009 by John Hunter

The system is responsible for 90, 92, 94, 97% of problems – W. Edwards Deming. Fix the system, don’t blame the people. When you seek system fixes you approach situations differently than if you search for people to blame. By the way, I am often asked about the data supporting Deming’s contention that the system was responsible for 97% of the problems. This statement was not based on a set of data but on Dr. Deming’s decades of experience. And … Continue reading →

Posted in Creativity, Data, Deming, Economics, Health care, Management, Systems thinking | Tagged , , , , , , | 5 Comments

YouTube Uses Multivariate Experiment To Improve Sign-ups 15%

Posted on August 17, 2009 by John Hunter

Google does a great job of using statistical and engineering principles to improve. It is amazing how slow we are to adopt new ideas but because we are it provides big advantages to companies like Google that use concepts like design of experiments, experimenting quickly and often… while others don’t. Look Inside a 1,024 Recipe Multivariate Experiment A few weeks ago, we ran one of the largest multivariate experiments ever: a 1,024 recipe experiment on 100% of our US-English homepage. … Continue reading →

Posted in Customer focus, Data, Design of Experiments, Google, IT, Management, Process improvement, Quality tools, quote, Science, Software Development, Statistics | Tagged , , , , , , , , , , , | 2 Comments

Baking in Quality to Software Development

Posted on August 15, 2009 by John Hunter

One of the reasons my organizations switched to Ruby on Rails for software development was the great integration with automated testing. We always wanted to have good test coverage on our software applications (which are web applications – some used only inside our organization) but didn’t actually find the time to do so. Since we adopted Ruby we have been doing much better in this regard. It isn’t just the switch to Ruby, of course, but the switch to Ruby … Continue reading →

Posted in Deming, IT, Lean thinking, Management, Process improvement, Quality tools, Software Development | Tagged , , , , , , , | 2 Comments

Don’t Hide Problems in Computers

Posted on August 11, 2009 by John Hunter

Making things visible is a key to effective management. And data in computers can be easy to ignore. Don’t forget to make data visible. Paul Levy, CEO of Beth Israel Deaconess Medical Center in Boston recently hosted Hideshi Yokoi, president of the Toyota Production System Support Center and wrote this blog post: Together, we visited gemba and observed several hospital processes in action, looking for ways to reduce waste and reorganize work. It was fascinating to have such experts here … Continue reading →

Posted in Data, IT, Lean thinking, Management, Quality tools, Toyota Production System (TPS) | Tagged , , , , , , , | 3 Comments

Bogus Theories, Bad for Business

Posted on August 6, 2009 by John Hunter

The Wall Street Journal has a book review of The Management Myth by Matthew Stewart. The book flushes out the ideas Matthew Stewert explored in a previous article in the Atlantic about the failure of management to mature as a discipline. Mr. Stewart quotes Bruce Henderson, the founder of the Boston Consulting Group, who describes consulting as “the most improbable business on earth” and who goes on to ask: “Can you think of anything less improbable [sic] than taking the … Continue reading →

Posted in Books, Deming, Lean thinking, Management, Science | Tagged , , , , , ,

When Performance-related Pay Backfires

Posted on August 3, 2009 by John Hunter

When Economic Incentives Backfire by Samuel Bowles, Sante Fe Institute Dozens of recent experiments show that rewarding self-interest with Economic incentives can backfire when they undermine what Adam Smith called “the moral sentiments.” Punished by Rewards, by Alfie Kohn, is a great book on this topic. The area of “motivating” employees is one it is often hard for managers to learn. Even managers that have been studying Deming, Ackoff, Ohno… for years still have trouble with the idea that trying … Continue reading →

Posted in Competition, Data, Deming, Economics, Management, Performance Appraisal, Psychology, quote, Statistics, Systems thinking | Tagged , , , , , , | 4 Comments

Lean Manufacturing Webcast from India

Posted on July 28, 2009 by John Hunter

This lean thinking webcast from India actually does a pretty decent job of providing an overview (for a business TV channel) even if they get some things a bit confused. The discuss TQM in India preceding lean which is an accurate view in my opinion – quality management shared many lean principles. They even talk of lean at Ford doing lean first. But they get the decades for that a bit off. They seem to mash together the “quality is … Continue reading →

Posted in Deming, India, Lean thinking, Management, Toyota Production System (TPS), webcast | Tagged , , , , | 1 Comment

Akio Toyoda’s Message Shows Real Leadership

Posted on July 26, 2009 by John Hunter

Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society and enrich people’s lives.” And second, “to take root in the communities we serve by creating jobs, earning profits and paying taxes, thereby enriching the local economies where we operate.” … Toyota has overcome many challenges during its seven decades … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management, Manufacturing, quote, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , , , | 14 Comments

Zappos and Amazon Sitting in a Tree…

Posted on July 23, 2009 by John Hunter

Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the Zappo’s CEO, to employees is fantastic. This is a CEO that respects employees. These are leaders I would follow and invest in (and in fact I am glad I do own Amazon stock). First, I want to apologize for the … Continue reading →

Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking | Tagged , , , , , , , | 7 Comments

Peter Scholtes

Posted on July 11, 2009 by John Hunter

Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working for the City of Madison at the time) and he became good friends working on that project together. Peter went to work for Joiner Associates afterwards and was a primary author of the Team Handbook. And Peter spent many years … Continue reading →

Posted in Deming, Management, quote, Systems thinking | Tagged , , , , , | 34 Comments

Management By IT Crowd Bosses

Posted on July 9, 2009 by John Hunter

The IT Crowd is a great BBC show on an IT support office in a large organization. The IT staff are knowledgeable and tired of dealing with foolish users of IT. And you wouldn’t want to watch for any customer support tips (though companies like United Airlines might do just that). Anyone involved in IT know Internet Explorer 6 is not an acceptable tool in this day and age. But some IT departments don’t let that stop them from forcing … Continue reading →

Posted in IT, Management, Psychology, Respect | Tagged , , , , , | 3 Comments

United Breaks Guitars

Posted on July 7, 2009 by John Hunter

Unfortunately companies like United have created cultures where people take pride in doing their job poorly. And the continued long term customer hostility companies take shows no sign of letting up. My suggestion is to take Southwest or Jet Blue (or Singapore Airlines or Cathay Pacific). Unfortunately sometimes you need to travel somewhere that no airline that cares about customer service flies. Then just hope somehow the broken system you must trust to get you someplace somehow doesn’t fail you … Continue reading →

Posted in Customer focus, Management, webcast | Tagged , , , | 2 Comments