Category Archives: Deming

Build an Environment Where Intrinsic Motivation Flourishes

Posted on August 8, 2010 by John Hunter

50 years after Douglas McGregor’s classic, The Human Side of Enterprise, too many managers still have not learned that using extrinsic motivation is not an effective way to manage complex human systems (organizations). The issue is important to me because their is a huge amount of poor management based on this thinking (focused on how people need to be fixed/motivated) instead of fixing what management really needs to fix. You can succeed as a manager, and progress in your career, … Continue reading →

Posted in Career, Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged Career, curiouscat, Deming, intrinsic motivation, Joy in Work, leadership, managing people, motivation, Psychology, quote, Systems thinking | 12 Comments

How to Manage What You Can’t Measure

Posted on August 4, 2010 by John Hunter

In Out of the Crisis, page 121, Dr. Deming wrote: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take account of them. So what do you do then? I am a strong advocate of Deming’s ideas on management. I see understanding system thinking, psychology, the theory of knowledge and variation as the tools to use when you can’t get … Continue reading →

Posted in Deming, Management, Popular, quote, Systems thinking | Tagged curiouscat, Data, Deming, management, managing people, Popular, quote, Statistics, Systems thinking, variation | 12 Comments

Delighting Customers

Posted on July 26, 2010 by John Hunter

If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be very low hurdle (saving a small bit of money, some minor additional feature). If your customers are delighted they won’t leave (by and large) without significant reasons to. Also your attempts to increase price are very likely to lead to … Continue reading →

Posted in Competition, Customer focus, Deming, Management, Process improvement, quote | Tagged continual improvement, curiouscat, Customer focus, customer service, Deming, management, Process improvement, quote, Systems thinking, tips | 5 Comments

Actionable Metrics

Posted on July 22, 2010 by John Hunter

Metrics are valuable when they are actionable. Think about what will be done if certain results are shown by the data. If you can’t think of actions you would take, it may be that metric is not worth tracking. Metrics should be operationally defined so that the data is collected properly. Without operationally definitions data collected by more than one person will often include measurement error (in this case, the resulting data showing the results of different people measuring different … Continue reading →

Posted in Data, Deming, Management, Statistics | Tagged curiouscat, Data, Deming, evidence based management, management, Statistics, tips | 4 Comments

The Problem is Likely Not the Person Pointing Out The Problem

Posted on July 19, 2010 by John Hunter

I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance of the organization. I was told the managers wanted to hear about problems from someone working there, so I was asked to do so. What it often meant was they wanted someone to fix the problems they thought existed not … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged coaching, curiouscat, Deming, John Hunter, management, managing people, problem solving, Process improvement, Psychology, quote, respect for people | 5 Comments

Involve IT Staff in Business Process Improvement

Posted on July 6, 2010 by John Hunter

I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a natural fit for me. I tend to take the long view and find fire fighting a waste of time. Why fix some symptom, I want to fix the system so that problem doesn’t happen again. My father worked in statistics, … Continue reading →

Posted in Career, Deming, IT, Management, Popular, Process improvement, quote, Software Development, Systems thinking | Tagged agile management, Career, commentary, curiouscat, IT, John Hunter, management, Popular, Process improvement, quote, Software Development, Systems thinking | 5 Comments

The Illusion of Knowledge

Posted on June 28, 2010 by John Hunter

The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin Great quote on a topic I discussed in, How We Know What We Know. Dr. Deming included the theory of knowledge as one of the 4 pillars of his management system. When you do not question what you think you know, and conventional thinking, that will keep you from discovery. Now much of conventional wisdom is right, so you often do well … Continue reading →

Posted in Deming, Management | Tagged curiouscat, Deming, John Hunter, learning, management, quote, theory of knowledge | 4 Comments

Problems With Student Evaluations as Measures of Teacher Performance

Posted on June 16, 2010 by John Hunter

Dr. Deming was, among other things a professor. He found the evaluation of professors by students an unimportant (and often counterproductive measure) – used in some places for awards and performance appraisal. He said for such a measure to be useful it should survey students 20 years later to see which professors made a difference to the students. Here is an interesting paper that explored some of these ideas. Does Professor Quality Matter? Evidence from Random Assignment of Students to … Continue reading →

Posted in Deming, Education, Performance Appraisal, Psychology, Science | Tagged Customer focus, Data, Deming, Education, experiments, Performance Appraisal, Psychology, Science, system thinking | 2 Comments

Classic Management Theories Are Still Relevant

Posted on June 7, 2010 by John Hunter

Good management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week. Are “Classic” Management Theories Still Relevant? It did make me wonder about the staying power of management models, processes, skills, and conventional wisdom… There are way too many people in our field that are not true professionals – they don’t do their homework, and rely too much on their own personal experience. They’re the ones who tend to jump … Continue reading →

Posted in Deming, Management, quote, Systems thinking | Tagged commentary, management, management experts, management history, Systems thinking, tips | 6 Comments

Incentivizing Behavior Doesn’t Improve Results

Posted on May 28, 2010 by John Hunter

In the webcast Dan Pink shares research results exploring human motivation and ideas on how to manage organization given the scientific research on motivation. “once a task called for even rudimentary cognitive skill a larger reward led to poorer performance” “Pay people enough to take the issue of money off the table. Pay people enough so they are not thinking about money they are thinking about the work.” “3 factors lead to better performance: autonomy, mastery and purpose” [not additional … Continue reading →

Posted in Creativity, Data, Deming, Management, Psychology, quote, Respect, Science | Tagged extrinsic motivation, management research, management webcast, managing people, motivation, Psychology, purpose | 3 Comments

Nice Non-technical Control Chart Webcast

Posted on April 28, 2010 by John Hunter

This very brief introduction to control charts by PQ Systems provides a very watchable non-technical overview. Getting people to understand variation is important, and not easy. This video is one more quick reminder for those still trying to incorporate an understanding of variation into their view of the world. The idea is simple. But actually thinking with an understanding of variation people find difficult, it seems to me. It is very easy to continue to revert to special cause thinking … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, Systems thinking, webcast | Tagged control chart, Deming, problem solving, Process improvement, Systems thinking, variation, webcast | 1 Comment

The Toyota Way – Two Pillars

Posted on April 15, 2010 by John Hunter

Toyota is receiving plenty of criticism now, much of it for good reason. There is also a large amount of psychology involved. From what I have seen, the insurance companies still see better claims history (fewer and lower cost claims) against Toyota than other manufacturers. And there is another strain that seems to enjoy criticizing what has been praised. Toyota does need to improve. But that is improvement of the existing management system, not a need to radically change the … Continue reading →

Posted in Deming, Lean thinking, Management, Manufacturing, Popular, Process improvement, quote, Respect, Toyota Production System (TPS) | Tagged continual improvement, curiouscat, lean management, lean manufacturing, Lean thinking, management, managing people, Popular, quote, respect for people, Toyota, Toyota Production System (TPS) | 18 Comments

Improving Education with Deming’s Ideas

Posted on March 4, 2010 by John Hunter

This interview (link broken, so removed) with David Langford discusses how to improve education using ideas from Deming. Along with Alfie Kohn, David have long been the learning and management experts I find most valuable. I have long remembered is his idea that he was the CEO of his classroom. On hearing Deming discuss how critical it was to have the CEO active in a management improvement effort to achieve success he tried to get those above him in the … Continue reading →

Posted in Creativity, Deming, Education, Manufacturing | Tagged Creativity, Deming, Education | 1 Comment

Get Rid of the Performance Review

Posted on February 25, 2010 by John Hunter

How Much Do You Hate Performance Reviews? by Bob Sutton Deming emphasized that forced rankings and other merit ratings that breed internal competition are bad management because they undermine motivation and breed contempt for management among people who, at least at first, were doing good work. … If you want to read the most compelling and complete case against the traditional performance evaluation, however,I suggest that you pre-order UCLA Professor Sam Culbert’s new book Get Rid of the Performance Review. … Continue reading →

Posted in Books, Deming, Management, Performance Appraisal | Tagged Books, Deming, management, managing people, Performance Appraisal, respect for people | 3 Comments

Short Term Investing Focus

Posted on February 17, 2010 by John Hunter

Buffett’s New CEO Shows Analysts, Hedge-Fund Managers to Door [the broken link was removed] Buffett’s Berkshire Hathaway Inc. completed the buyout yesterday after winning the approval of Burlington Northern investors. The deal, valued at $100 a share, allows Rose to hand out returns of nearly 300 percent, plus dividends, to investors who bought stock the day he was named CEO in 2000. The problem, he said, is that shareholders with that length of commitment are dwindling in number and influence. … Continue reading →

Posted in Deming, Investing, Management | Tagged Deming, Investing, long term thinking, management, short term thinking, Warren Buffett | 4 Comments

More Reasons to Avoid Layoffs

Posted on February 11, 2010 by John Hunter

Lay Off the Layoffs by Jeffrey Pfeffer As its former head of human resources once told me: “If people are your most important assets, why would you get rid of them?” … In fact, there is a growing body of academic research suggesting that firms incur big costs when they cut workers. Some of these costs are obvious, such as the direct costs of severance and outplacement, and some are intuitive, such as the toll on morale and productivity as … Continue reading →

Posted in Deming, Health care, Lean thinking, Management, Management Articles, Psychology, Respect | Tagged Deming, health care system, layoffs, Lean thinking, Management Articles, managing people, Psychology, respect for people | 1 Comment