Category Archives: Deming

Circle of Influence

Posted on February 9, 2010 by John Hunter

In, The Seven Habits of Highly Effective People, Steven Covey discusses the circle of control, circle of influence and circle of concern. This provides a good framework from which to view issues as you look for improvement strategies. Within your circle of control you have much more autonomy and have less need to win others over to your plan. However, in practice, even here, you benefit from winning over those who are involved (for example you are their boss). Our … Continue reading →

Posted in Career, Creativity, Deming, Management, Popular, Psychology, quote, Respect, Systems thinking | Tagged curiouscat, John Hunter, Management, managing people, organization as a system, Popular, Psychology, quote, respect for people, tips | 9 Comments

Understanding Psychology: Slogans – Risky Tools

Posted on February 3, 2010 by John Hunter

Slogans mainly are bad. But like most things they can be used in ways that help or hurt. The main problem is when they substitute for a method to achieve the aim (most of the time). If the slogan serves like a mission statement to focus people on something useful to focus on and it is one minor part of a system to achieve a result it can be fine and even useful. The issue, to me, is not so … Continue reading →

Posted in Deming, Management, Psychology, Quality tools, quote, Respect | Tagged curiouscat, Deming, John Hunter, management, management tools, motivation, Psychology, quote, respect for people | 2 Comments

The Trouble with Incentives: They Work

Posted on January 28, 2010 by John Hunter

Gipsie B. Ranney has a great new article – The Trouble with Incentives: They Work I have wondered whether the escalation of pay, perks and parachutes for CEOs actually tends to attract individuals who are primarily extrinsically motivated, rather than individuals who are seriously interested in creating value. Several recent examples appear to be consistent with this view. … An important issue with regard to incentives is possible effects on teamwork and cooperation. If the incentive system is set up … Continue reading →

Posted in Competition, Deming, Management, Management Articles, Performance Appraisal, Psychology, Systems thinking | Tagged Deming, extrinsic motivation, management, Management Articles, managing people, motivation, Psychology, respect for people, Systems thinking | 8 Comments

Prophet Unheard: Dr. W. Edwards Deming – 1992

Posted on January 25, 2010 by John Hunter

[embedded webcast links removed because they have been removed from YouTube. To see video with W. Edwards Deming see the Deming Institute YouTube channel.] This is an interesting video on Deming and American management (by the BBC in 1992): Prophet Unheard. It includes some nice old footage of Deming in Japan. The importance of respect for people is clear and the video also touches on the idea the danger of relying on data (when you do not understand variation and … Continue reading →

Posted in Data, Deming, Management, Manufacturing, Quality tools, Respect | Tagged Data, Deming, Japan, Management, management history, managing people, Quality tools, respect for people | 1 Comment

Worse Hotel Service the More You Pay

Posted on January 2, 2010 by John Hunter

The more you pay for your hotel room the more likely they will charge to provide decent WiFi in your room. Whether a company tries to rip you off with exorbitant prices, or lousy service, is just a function of their lack of respect for customers. Obviously it is cheap to provide decent WiFi (as staying at numerous cheap hotels shows – nearly all offer WiFi completely free). Most expensive hotels show they do not respect their customers. Some actually … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management | Tagged bad customer service, bad management, Customer focus, management | 4 Comments

Video Overview of the PDSA Cycle

Posted on December 20, 2009 by John Hunter

Robert Lloyd, PhD From the IHI Open School‘s, presents a nice overview of the PDSA Cycle (plan-do-study-act). The webcast includes an example of using PDSA to improve the discharge process for a hospital. As I have said many times the keys to success are to turn the PDSA cycle rapidly, predict the results in advance, and analyze the results to continually improve. the Improvement Handbook is an excellent resource. The IHI Open School is a great resource and exactly the … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Quality tools, Science, webcast | Tagged Deming, Health care, management webcast, Process improvement, Quality tools | 2 Comments

Habits

Posted on December 10, 2009 by John Hunter

Some things about what people do also have their roots in psychology. Deming had an understanding of psychology as one of 4 areas in his system of management. A huge factor in what people do is based on what they are used to doing – habits. It is often difficult for people to change – not necessarily because they don’t want to, or the alternative is more difficult or they think it is unwise. It is difficult just because they … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Systems thinking | Tagged curiouscat, Deming, extrinsic motivation, John Hunter, managing people, motivation, Psychology, quote | 7 Comments

No More Executive Bonuses!

Posted on November 30, 2009 by John Hunter

Henry Mintzberg, wrote an excellent article for the Wall Street Journal today, No More Executive Bonuses! Don’t pay any bonuses. Nothing. This may sound extreme. But when you look at the way the compensation game is played – and the assumptions that are made by those who want to reform it – you can come to no other conclusion. The system simply can’t be fixed. Executive bonuses – especially in the form of stock and option grants—represent the most prominent … Continue reading →

Posted in Deming, Management, Performance Appraisal | Tagged bonus, commentary, ethics, executive pay, leadership, management, overpaid executives, respect for people | 5 Comments

Management Blog Posts From March 2006

Posted on November 27, 2009 by John Hunter

Photo of sunset in Mount Rainier National Park by John Hunter Cease Mass Inspection for Quality – “Deming point 3 is ‘Cease dependence on inspection to achieve quality.’ Eliminate the need for inspection on a mass basis by building quality into the product in the first place.” Lean Management – most organizations will not seriously consider changing the current management thought process without drastic threat (bankruptcy) or numerous successful improvements that give credibility to the new management ideas… Using Design … Continue reading →

Posted in Carnival, Deming | Tagged blogs, Deming, lean manufacturing

Management Webcast: Introduction to Lean Manufacturing

Posted on November 9, 2009 by John Hunter

Webcast introduction to lean manufacturing by Ron Pereira. This is a great 9 minute introduction to the topic, for those not familiar with lean thinking. It sets the context for lean thinking and provides some history on how lean manufacturing has developed. Get videos on learning about lean from the Gemba Academy. Related: Oranges, Pebbles, and Sand [the broken link has been removed] – Dr. Russell Ackoff Webcast on Systems Thinking – An Introduction to Deming’s Management Ideas by Peter … Continue reading →

Posted in Deming, Lean thinking, Management, Toyota Production System (TPS), webcast | Tagged lean manufacturing, management, management history, management webcast, webcast

Deming: There is No True Value

Posted on November 5, 2009 by John Hunter

There is no true value of anything: data has meaning based on the operational definition used to calculate the data. Walter Shewhart’s Statistical Method from the Viewpoint of Quality Control, forward by W. Edwards Deming: There is no true value of anything. There is instead a figure that is produced by application of a master or ideal method of counting or measurement… no true value of the number of inhabitants within the boundaries of (e.g.) Detroit. A count of the … Continue reading →

Posted in Data, Deming | Tagged Data, Deming, theory of knowledge | 9 Comments

Russell L. Ackoff: 1919 -2009

Posted on October 31, 2009 by John Hunter

We lost another of the absolutely best minds in management history, this week. Somehow, many managers, do not know of Russell Ackoff’s ideas. I find that amazing. Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, must study (the other is Dr. Deming). The Curious Cat management library includes many articles by Russell Ackoff. Transformation and Redesign at the White House Communications Agency by March Laree Jacques is … Continue reading →

Posted in Deming, Innovation, Management, Respect, Systems thinking | Tagged Ackoff, Deming, management, respect for people, Systems thinking | 4 Comments

Worker Retention at Zappos

Posted on October 29, 2009 by John Hunter

Tony Hsieh, chief executive of Zappos, spoke at a recent y-combinator event (two great organizations we have mentioned before). Facebook and Zappos’s Different Views on Worker Retention “We actually want our employees stay with the company for a long time, for 10 years, maybe their entire life.” … “We now provide mentorship and training so employees can join at the entry level and, over a period of five to seven years, have the opportunity and training to become senior leaders … Continue reading →

Posted in Creativity, Deming, Fun, Management, Psychology, Respect, Systems thinking | Tagged aim, Creativity, Deming, long term thinking, management, managing people, respect for people | 2 Comments

2009 Deming Prize

Posted on October 16, 2009 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded Niigata Diamond Electric (Japan) and Siam White Cement Company (Thailand) the Deming prize. Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan): Country Prizes India 15 Thailand 9 Japan 5 USA 1 Singapore 1 The 2009 Deming Prize for Individuals went to Dr. Hiroshi Osada, Professor, Graduate School of Innovation Management, Tokyo Institute of Technology. Previous recipients include: Kaoru Ishikawa, Genichi Taguchi, … Continue reading →

Posted in Deming, Management | Tagged awards, Deming, Deming Prize, India, TQM | 4 Comments

Five Managerial Fallacies Concerning Layoffs

Posted on September 28, 2009 by John Hunter

The Top Five Managerial Fallacies Concerning Layoff Survivors by David Noer, author of Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations. The overwhelming consensus of downsizing research is that layoffs do not achieve their going in productivity goals. Survivors of most organizations are angry, depressed, anxious and fearful. They are not able or willing to take risks or focus on increasing customer service. At the very time organizations need them to be the most creative and … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged Career, layoffs, management, Psychology, respect for people | 2 Comments

Extrinsic Incentives Kill Creativity

Posted on September 21, 2009 by John Hunter

If you read this blog, you know I believe extrinsic motivation is a poor strategy. This TED webcast Dan Pink discusses studies showing extrinsic rewards failing. This is a great webcast, definitely worth 20 minutes of your time. “you’ve got an incentive designed to sharpen thinking and accelerate creativity and it does just the opposite. It dulls thinking and blocks creativity… This has been replicated over and over and over again for nearly 40 years. These contingent motivators, if you … Continue reading →

Posted in Creativity, Deming, Management, Performance Appraisal, Psychology, quote, Science | Tagged Creativity, curiouscat, experiments, extrinsic motivation, management, management research, management webcast, Performance Appraisal, Popular, Psychology, Science, TED | 5 Comments