Tag Archives: organization as a system

Another Quota Failure Example

Innocent People Placed On ‘Watch List’ To Meet Quota You could be on a secret government database or watch list for simply taking a picture on an airplane. Some federal air marshals say they’re reporting your actions to meet a … Continue reading

Posted in Data, Deming, Management, Psychology, Systems thinking | Tagged , , , , , | 3 Comments

CEO Flight Attendant

Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading

Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking | Tagged , , , | 3 Comments

Trust: Respect for People

Respect for People [the broken link was removed*], Toyota.co.jp Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. … There has been only one exception to this … Continue reading

Posted in Deming, Lean thinking, Management, Respect, Toyota Production System (TPS) | Tagged , , , , , , | 2 Comments

Employee Ownership

H.C. Miller workers to earn ownership [the broken link was removed] by Richard Ryman. I have always liked the idea of employee ownership. To me this can be a great help in creating a system where employees, owners, customers, suppliers … Continue reading

Posted in Investing, Lean thinking, Management, Manufacturing, Systems thinking | Tagged , , , | 1 Comment

The Customer Knows Best?

The Customer Knows Best? Better Think Again by Anthony W. Ulwick It’s important to listen to customers – but not follow their words without skepticism. Ask them to design your next product and you’re likely to miss the mark, suggests … Continue reading

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Find the Root Cause Instead of the Person to Blame

When encountering a problem or defect the inclination of many is to find a person to blame. W. Edwards Deming believed that the system was responsible for 93% of the problems and over time he increased that number to at … Continue reading

Posted in Management, Popular, Process improvement, Psychology, Quality tools, Systems thinking | Tagged , , , , , , | 6 Comments

Leading Lean: Missed Opportunity

Leading Lean: Missed Opportunity [the broken link was removed] by Jamie Flinchbaugh: Three elements are needed to gain the benefits from using pull production to drive problems out into the open. First, you need strong problem-solving skills. Bringing a problem … Continue reading

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People: Team Members or Costs

Inside TPS at Toyota, Georgetown, Kentucky [the broken link was removed] by Ralph Rio: Toyota believes people need to be intimately involved with the process to understand how to improve it. The team member writes the standardized work they use … Continue reading

Posted in Deming, Management, Systems thinking, Toyota Production System (TPS) | Tagged , , , , | 4 Comments

Flow

“Flow” and Mihaly Csikszentmihalyi [the broken link was removed] by David Farmer: How does it feel to be in “the flow”? 1. Completely involved, focused, concentrating – with this either due to innate curiosity or as the result of training … Continue reading

Posted in Creativity, Management, Psychology, Systems thinking | Tagged , , , , | 3 Comments

Lean Thinking and Management

Several interesting posts have been inspired by the Kaizen Priorities post on Got Boondoggle. While it has been mentioned debating these ideas may not be valuable, I believe it can be valuable to explore the reasons behind the different views. … Continue reading

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