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Tag Archives: organization as a system
Cease Mass Inspection for Quality
Comment in response to, Re-Discovering W. Edwards Deming, a partial quote from that post: Not all of the Deming approach is part of core TPS thinking. In particular, Deming advocated a statistical sampling approach to quality inspection, while Toyota focuses … Continue reading
Posted in Data, Deming, Lean thinking, Management, Process improvement, Quality tools
Tagged Deming, inspection, management, organization as a system, Process improvement
4 Comments
Toyota Special Report: Thinking Production System
Toyota Special Report: Thinking Production System [the broken link was removed]. A very interesting article on Toyota’s web site (www.toyota.co.jp). At the 2003 Automotive Parts System Solution Fair, held in Tokyo, June 18, 2003, Teruyuki Minoura, then-managing director of global … Continue reading
Superior Customer Experiences
Grow Your Business Through Superior Customer Experiences [the broken link was removed] by D. Randall Brandt and Rodger Stotz: In that study, Oakley found that there is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction … Continue reading
Posted in Customer focus, Management, Management Articles, Psychology
Tagged Customer focus, organization as a system, Psychology
Comments Off on Superior Customer Experiences
Managing Innovation
TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation? “In the appropriate setting, process management activities can help companies improve efficiency, but the risk is that you misapply these programs, in particular in areas where people are supposed … Continue reading
Posted in Deming, Innovation, Management
Tagged Creativity, Innovation, managing people, organization as a system, process thinking
6 Comments
Marketing in a Lean Company
Where Is Marketing In All of This? [the broken link was removed]: The problem with all of this is that it is based on the idea that sales and manufacturing are distinct entities, with a one way flow between them, … Continue reading
Posted in Deming, Lean thinking, Management, Systems thinking
Tagged marketing, organization as a system, sales
4 Comments
Measuring and Managing Performance in Organizations
Forward [the broken link was removed] (by Tom DeMarco and Timothy Lister) to Measuring and Managing Performance in Organizations: measurement is almost always part of an effort to achieve some goal. You can’t always measure all aspects of progress against … Continue reading
Posted in Data, Management
Tagged Data, evidence based management, Management, organization as a system
2 Comments
Ford and Managing the Supplier Relationship
Topic: Management Improvement There have a been a number of articles (Ford to slash vendors of key parts [the broken link was removed] – Ford Rethinks Supply Strategy and posts (A “Kinder and Gentler” Lean Supply Base? – Ford Adopts … Continue reading
Posted in Deming, Management, Manufacturing, Systems thinking
Tagged critical thinking, culture, Deming, Management, organization as a system, problem solving, suppliers
9 Comments
Performance Without Appraisal
In response to the Alternatives to Stack Ranking? post on the popular Mini-Microsoft blog. I’m also taking some time to contemplate on Deming’s points and assess how Microsoft is doing against them. … What I would deeply appreciate is real-world … Continue reading
How Toyota Turns Workers Into Problem Solvers
Topic: Management Improvement How Toyota Turns Workers Into Problem Solvers, Sarah Jane Johnston interview of Steven Spear. It is our conclusion that Toyota has developed a set of principles, Rules-in-Use we’ve called them, that allow organizations to engage in this … Continue reading
Purpose of an Organization
W. Edwards Deming described the purpose of an organization in New Economics, on page 51, as: The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long … Continue reading
Posted in Deming, Management, Popular, quote, Respect, Systems thinking
Tagged Deming, organization as a system, Popular, respect for people, suppliers
23 Comments
