The air marshals, whose identities are being concealed, told 7NEWS that they’re required to submit at least one report a month. If they don’t, there’s no raise, no bonus, no awards and no special assignments.
“Innocent passengers are being entered into an international intelligence database as suspicious persons, acting in a suspicious manner on an aircraft … and they did nothing wrong,” said one federal air marshal.
If this is accurate it is another example of the problems caused by using quotas. Read some excellent thoughts on management problems caused by quotas – from Jim McIngvale [the broken link was removed], CEO Gallery Furniture and author of Always Think Big.
It created a lot of internal conflict. What type of internal conflict? Well, the salespeople hated having new salespeople hired on the floor, because they felt like it would cut into their commission…
Also, judging performance using arbitrary goals fostered a giant amount of fudging of the figures.
The risks to your business of relying on quotas are substantial. Be careful.