Tag Archives: organization as a system

Another Quota Failure Example

Posted on July 24, 2006 by John Hunter

Innocent People Placed On ‘Watch List’ To Meet Quota You could be on a secret government database or watch list for simply taking a picture on an airplane. Some federal air marshals say they’re reporting your actions to meet a … Continue reading →

Posted in Data, Deming, Management, Psychology, Systems thinking | Tagged Deming, Management, organization as a system, Psychology, quota, Systems thinking | 3 Comments

CEO Flight Attendant

Posted on July 1, 2006 by John Hunter

Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading →

Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking | Tagged Customer focus, gemba, Management, organization as a system | 3 Comments

Trust: Respect for People

Posted on June 30, 2006 by John Hunter

Respect for People [the broken link was removed*], Toyota.co.jp Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. … There has been only one exception to this … Continue reading →

Posted in Deming, Lean thinking, Management, Respect, Toyota Production System (TPS) | Tagged layoffs, leadership, management, organization as a system, respect for people, Toyota, usability | 2 Comments

Employee Ownership

Posted on June 26, 2006 by John Hunter

H.C. Miller workers to earn ownership [the broken link was removed] by Richard Ryman. I have always liked the idea of employee ownership. To me this can be a great help in creating a system where employees, owners, customers, suppliers … Continue reading →

Posted in Investing, Lean thinking, Management, Manufacturing, Systems thinking | Tagged Investing, jobs, Management, organization as a system | 1 Comment

The Customer Knows Best?

Posted on May 16, 2006 by John Hunter

The Customer Knows Best? Better Think Again by Anthony W. Ulwick It’s important to listen to customers – but not follow their words without skepticism. Ask them to design your next product and you’re likely to miss the mark, suggests … Continue reading →

Posted in Customer focus, Deming, Innovation, Management, Management Articles | Tagged critical thinking, Customer focus, Data, evidence based management, organization as a system, variation | Comments Off

Find the Root Cause Instead of the Person to Blame

Posted on May 3, 2006 by John Hunter

When encountering a problem or defect the inclination of many is to find a person to blame. W. Edwards Deming believed that the system was responsible for 93% of the problems and over time he increased that number to at … Continue reading →

Posted in Management, Popular, Process improvement, Psychology, Quality tools, Systems thinking | Tagged blame, continual improvement, curiouscat, organization as a system, process thinking, respect for people, root cause | 6 Comments

Leading Lean: Missed Opportunity

Posted on April 10, 2006 by John Hunter

Leading Lean: Missed Opportunity [the broken link was removed] by Jamie Flinchbaugh: Three elements are needed to gain the benefits from using pull production to drive problems out into the open. First, you need strong problem-solving skills. Bringing a problem … Continue reading →

Posted in Lean thinking, Management, Psychology, Systems thinking | Tagged Lean thinking, organization as a system, problem solving | Comments Off

People: Team Members or Costs

Posted on April 1, 2006 by John Hunter

Inside TPS at Toyota, Georgetown, Kentucky [the broken link was removed] by Ralph Rio: Toyota believes people need to be intimately involved with the process to understand how to improve it. The team member writes the standardized work they use … Continue reading →

Posted in Deming, Management, Systems thinking, Toyota Production System (TPS) | Tagged leadership, management, organization as a system, respect for people, robots, teams, technology, Toyota | 4 Comments

Flow

Posted on March 22, 2006 by John Hunter

“Flow” and Mihaly Csikszentmihalyi [the broken link was removed] by David Farmer: How does it feel to be in “the flow”? 1. Completely involved, focused, concentrating – with this either due to innate curiosity or as the result of training … Continue reading →

Posted in Creativity, Management, Psychology, Systems thinking | Tagged interactions, organization as a system, Psychology, respect for people, Theory of Constraints | 3 Comments

Lean Thinking and Management

Posted on March 20, 2006 by John Hunter

Several interesting posts have been inspired by the Kaizen Priorities post on Got Boondoggle. While it has been mentioned debating these ideas may not be valuable, I believe it can be valuable to explore the reasons behind the different views. … Continue reading →

Posted in Deming, Lean thinking, Management, Quality tools, quote | Tagged Lean thinking, management, organization as a system | Comments Off