Category Archives: Management

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading

Posted in Customer focus, Data, Deming, Management, Respect, Statistics | Tagged , , , , , , , , , , , , , , | 6 Comments

Improving Management Globally

In the most recent ASQ Influential Voices post, Bill Troy, ASQ CEO, asks: Why Should Quality Go Global? ASQ’s mission statement talks about increasing the use and impact of quality in response to the diverse needs of the world. Are … Continue reading

Posted in Management | Tagged , , | 2 Comments

Who Inspires Your Management Thinking and Action?

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers: “who influenced or inspired your management thinking and in what ways?” He discussed Paul O’Neill’s influence on his thinking [the broken link was removed – so many websites have … Continue reading

Posted in Management | Tagged , , , , , , | 6 Comments

10 Most Popular Posts on the Curious Cat Management Blog in 2014

Here is a list of the 10 most popular posts on this blog last year (as measured by views counted by my analytics applications). The posts were published in 2010 (4 posts), 2013 (2), 2014 (2), 2005 (1) and 2012 … Continue reading

Posted in curiouscat.com, Management | Tagged , | 4 Comments

Is Quality Ambitious Enough?

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the question – Is Quality Ambitious Enough? Bill Troy suggests a vision for ASQ of To improve the function and value of goods and services worldwide, and … Continue reading

Posted in Career, Management, Respect | Tagged , , , , | 2 Comments

The Importance of Leadership by Those Working to Improve Management

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the importance of leadership for every quality management professional. Leadership is important but also something that often is difficult to understand what exactly is meant by the … Continue reading

Posted in Management | Tagged , , , , | 1 Comment

Agile Software Development and Deming

Part two of three of an interview of me with Bill Fox has been published. See part one: John Hunter on PDSA, Deming and Strategy. From part two, Lean, Agile, Deming, Leadership and Management Systems: I see that agile is … Continue reading

Posted in Management | Tagged , , , | 2 Comments

Take Advantage of the Strengths Each Person Brings to Work

The players have weaknesses. But it is our job as coaches to find the strengths in what our guys do. They all have strengths, and that’s what we highlight. What really helps is having Russell. He is so committed to … Continue reading

Posted in Management, Respect, Systems thinking | Tagged , , , , , , , | 7 Comments

Out of Touch Executives Damage Companies: Go to the Gemba

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , | Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba

Gerald Suarez on Creating the Future

I was lucky enough to be hired by Gerald Suarez to work for him at the White House Military Office. The webcast below is speech he gave at TedX Loyola Marymount. The illusion of knowledge is more dangerous than ignorance. … Continue reading

Posted in Career, Management, Systems thinking, webcast | Tagged , , , , , , , | 3 Comments