Category Archives: Deming

Rethinking or Moving Beyond Deming Often Just Means Applying More of What Dr. Deming Actually Said

Posted on October 26, 2011 by John Hunter

Don Reinertsen – Is It Time to Rethink Deming? [the broken link was removed] AGILEMinds I feel very strongly about the value of Deming’s ideas. I am glad people challenge those ideas and try to push forward management thinking. Helping us manage organizations better (to get better results and allow people to better enjoy their jobs and lives) is why I value Deming’s ideas. To the extent we find better ideas I am very happy. I understand I will disagree … Continue reading →

Posted in Deming, Process improvement, Psychology, quote, Software Development | Tagged commentary, continual improvement, curiouscat, Deming, John Hunter, management webcast, Process improvement, Psychology, quote, respect for people, Software Development | 10 Comments

Deming Prizes for 2011 go to Companies Based in India, Taiwan and Thailand

Posted on October 14, 2011 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 3 companies in 2011: Sanden Vikas Limited (India) The CPAC Roof Tile Company Limited (Thailand) – I am not sure if this link is for the right company (often divisions of companies apply and wether CPAC is a part of Siam Cement company I am not sure). Unimicron Technology Corporation (Taiwan) Follow the links I included for the companies to see a bit about their management philosophies. … Continue reading →

Posted in Deming, Management | Tagged Asia, awards, Deming, Deming Prize, India, Japan, Thailand | 2 Comments

You’ve Got to Find What You Love

Posted on October 5, 2011 by John Hunter

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years … Continue reading →

Posted in Creativity, Deming, Education, Fun, Innovation, Psychology, quote | Tagged Career, Creativity, Education, Innovation, inspiration, intrinsic motivation, jobs, Joy in Work, motivation, Psychology, respect for people, Software Development | 9 Comments

The Need to Improve Management While Building Organizations Fit For Human Beings

Posted on September 29, 2011 by John Hunter

[embedded video link broken, so that code was removed but you can watch the video by following this link: Gary Hamel: Reinventing the Technology of Human Accomplishment. I agree with Gary Hamel that we need to adopt new management strategies. I happen to believe most of new strategies we need to adopt have been known for decades, we just fail to implement many of them. He argues it is hard to retain knowledge advantages (within companies). I agree. However execution … Continue reading →

Posted in Competition, Deming, Innovation, Management, Respect, Toyota Production System (TPS) | Tagged Deming, Innovation, Lean thinking, management, management history, respect for people, Toyota Production System (TPS), webcast | 2 Comments

The Theory of Knowledge in Deming’s Management System: How Do We Know What We Know?

Posted on September 21, 2011 by John Hunter

I contributed an article to the Process Excellence Network’s Deming Files that was published yesterday: How Do We Know What We Know?. I took on the task of explaining the theory of knowledge, as one article in a four part series looking at the four components of Dr. Deming’s System of Profound Knowledge. The other 3 articles are: Systems Thinking and the Three Musketeers by Eric Christiansen The Trouble with Motivation by Jussi Kyllonen Variation, So Meaningful Yet So Misunderstood … Continue reading →

Posted in Deming, Management, Management Articles, Psychology, Systems thinking | Tagged Deming, John Hunter, management, Management Articles, Psychology, Systems thinking, theory of knowledge | 1 Comment

When Companies Can Treat You Like an ATM, Many Will Do So

Posted on August 29, 2011 by John Hunter

The End of Refrigeration One small custom chip, some relays, a transformer, a couple of heat sinks, and a bunch of passive parts. Maybe a build cost of $20-30 or so? But GE’s price to me was $250, plus $150 for the 20 minutes it took to pull out the old one and swap in the new one. Paying $400 for a big piece of physical gear plus a couple hours of labor didn’t bother me. Paying $400 for a … Continue reading →

Posted in Customer focus, Deming, Investing, Lean thinking, Management, Process improvement, Systems thinking | Tagged Customer focus, customer service, Deming, Investing, Lean thinking, Systems thinking | 1 Comment

Best Selling Books In the Curious Cat Bookstore

Posted on August 3, 2011 by John Hunter

The most popular books in July at Curious Cat Books were, Statistics for Experiments (1st edition), followed by Statistics for Experiments (2nd edition) and the Leader’s Handbook by Peter Scholtes. These books are great, I am happy others have been finding them and reading them. Statistics for Experimenters is co-authored by my father. Top sellers so far this year (adding together all editions, including Kindle): 1) The Leader’s Handbook 2) Statistics for Experimenters 3) New Economics 4) Abolishing Performance Appraisals … Continue reading →

Posted in Books, Deming, Management | Tagged Books, Deming, leadership, management, Peter Scholtes, Statistics, Statistics for Experimenters

I Will Co-Facilitate a Deming Seminar in Singapore July 25-27

Posted on June 27, 2011 by John Hunter

The W. Edwards Deming Institute is working with the NTUC LearningHub to offer management seminars in Singapore. I will be co-facilitating a Deming 2 1/2 day seminar in Singapore with Kelly Allan in July. The 2 1/2 day Seminar, Deming’s New Philosophy of Management, is open for registration to the public. In the seminar you will learn the way of thinking taught by Dr. W. Edwards Deming. Those ideas have been used by leading companies around the world and the … Continue reading →

Posted in Career, Deming, Management | Tagged Career, Deming, John Hunter, learning, management, seminar, Singapore

The aim of leadership is not merely to find and record failures of men

Posted on June 13, 2011 by John Hunter

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort. W. Edwards Deming, page 248, Out of the Crisis This is a great quote, … Continue reading →

Posted in Books, Deming, Management | Tagged Books, Deming, leadership | 8 Comments

Respect People by Creating a Climate for Joy in Work

Posted on May 9, 2011 by John Hunter

Respect for people sure sounds great. And most of us have plenty of experience with organizations that dis-respect people continuously (both employees and customers). So what does respect for people mean at the core? For me: A system that lets people take joy in work and fixes root causes instead of finding people to blame. A huge part of the disrespect shown by companies to employees is through direct action. But another huge part is forcing people to deal with … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged Deming, Joy in Work, managing people, Psychology, respect for people | 8 Comments

Problems with Management and Business Books

Posted on April 18, 2011 by John Hunter

We really need to change how we improve the practice of management. Far too often management strategies are just the latest fad from some new book that successfully marketed an idea. The marketing effectiveness of a book, or consultant, has very limited correlation to their ability to improve management, in my experience. It is often true that they make very good keynote speakers, however. So if you want an entertaining keynote speaker looking at the authors of the best selling … Continue reading →

Posted in Books, Deming, Lean thinking, Management, Six sigma | Tagged Books, commentary, Deming, Lean thinking, management, management history, open access, Six sigma | 12 Comments

Engage in Improving the Management System

Posted on April 14, 2011 by John Hunter

To actually improve management you need to engage in continual improvement of your management systems. This requires doing the hard work of challenging complacency. The job of those improving the practice of management is not to make everyone happy and just ignore that the words about improvement are not actually carrying through to changes in behavior. Do Executives “Get It?” So many times executives spout the importance of new initiatives like wellness programs, safety programs, or improvement projects like Lean, … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, quote, Systems thinking | Tagged business, commentary, continual improvement, Deming, John Hunter, lean manufacturing, management, management history, Psychology, quality, quote, Six sigma, Systems thinking, workplace improvement | 4 Comments

Quality is Made in the Board Room

Posted on April 8, 2011 by John Hunter

Dr. Deming stated “Quality is made in the board room,” page 202 Dr. Deming: the American who taught the Japanese about quality. I believe, once the board and executive leadership has put in place the right management system (one that respects people, continual improves using a standardized improvement process (that itself is being improved), practices evidence based management, focuses on customer value, improves processes rather than blames people, builds the capacity of the organization over time…) then quality is everyone’s … Continue reading →

Posted in Deming, Management, Respect, Systems thinking | Tagged continual improvement, Deming, leadership, management, Process improvement, quality, respect for people | 3 Comments

Innovation in Thinking and the Web

Posted on March 29, 2011 by John Hunter

Investing time and effort to attract “the right kind” of contributors to a news site He thought we needed to make the same shift with our users – instead of seeing having to engage with them digitally as a time-consuming and resource eating problem, we should be seeing our audience as an asset to the brand. Any online organisation that doesn’t include readers in the production chain is inherently inefficient. I agree. And I think this is a good example … Continue reading →

Posted in Customer focus, Deming, IT, Management, Process improvement | Tagged Creativity, Customer focus, Innovation, internet, Systems thinking

Is Using the Words Resources or Assets When Talking About People the Problem?

Posted on March 17, 2011 by John Hunter

I don’t have any problem with the words resource or assets when discussing people (I know lots of people seem to get excited about those words). What I care about is behavior and organizational systems that embody respect for people. I have never seen much correlation between those and the use of the words resource and asset for discussing the role of people in organizations. Maybe others do see the correlation between the use of those words and bad behavior. … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, Respect | Tagged Deming, lean management, management, managing people, Psychology, respect for people | 3 Comments

Learn by Seeking Knowledge – Not Just from Mistakes

Posted on March 7, 2011 by John Hunter

Being open to new ideas and new knowledge is what is needed to learn. Experimenting, seeking out new knowledge is even better. You can be successful and see an even better way to do things and learn from it. This seems the best way to learn to me – not to just learn from mistakes. Of course this means your goal has to be improvement not just avoiding more mistakes than before. Your actions are based on theories (often unconsciously): … Continue reading →

Posted in Career, Creativity, Deming, Innovation, Process improvement, Psychology, Systems thinking | Tagged Career, continual improvement, Creativity, Deming, experiments, fear, Innovation, learning, Process improvement, Psychology, Systems thinking, theory of knowledge | 6 Comments