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Category Archives: Data
Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading
Posted in Customer focus, Data, Deming, Management, Respect, Statistics
Tagged Books, case study, change, continual improvement, Customer focus, Data, Deming, leadership, Madison, management, organization as a system, Public Sector, respect for people, TQM, transformation
6 Comments
George Box Webcast on Statistical Design in Quality Improvement
George Box lecture on Statistical Design in Quality Improvement at the Second International Tampere Conference in Statistics, University of Tampere, Finland (1987). Early on he shows a graph showing the problems with American cars steady over a 10 years period. … Continue reading
Posted in Creativity, Data, Innovation, Management, Process improvement, Psychology, Quality tools, Science, Statistics
Tagged control chart, Design of Experiments, Europe, experiments, George Box, interactions, learning, management history, Process improvement, Quality tools, Science, Statistics, webcast
Comments Off on George Box Webcast on Statistical Design in Quality Improvement
Taking Risks Based on Evidence
My opinion has long been that football teams are too scared to take an action that is smart but opens the coach to criticism. So instead of attempting to make it on 4th down (if you don’t understand American football, … Continue reading
Posted in Competition, Creativity, Data, Innovation, Management, Psychology
Tagged Creativity, evidence based management, experiments, fear, Innovation, leadership, Psychology, risk, sports
3 Comments
Stu Hunter Discussing Bill Hunter, Statistics for Experimenters and EVOP
In this clip, Stu Hunter talks about Bill Hunter (my father, and no relation to Stu Hunter), Statistics for Experimenters and EVolutionary OPerations (EVOP). Stu mentions Bill Hunter’s work with the City of Madison, which started with the First Street … Continue reading
Posted in Data, Statistics
Tagged Bill Hunter, Design of Experiments, evop, George Box, Madison, Public Sector, Six sigma, Statistics, Statistics for Experimenters, webcasts
1 Comment
The Art of Discovery
Quality and The Art of Discovery by Professor George Box (1990): Quotes by George Box in the video: “I think of statistical methods as the use of science to make sense of numbers” “The scientific method is how we increase … Continue reading
Posted in Creativity, Data, Innovation, Management, Process improvement, Quality tools, Science, Statistics
Tagged control chart, curiouscat, Data, evidence based management, experiments, George Box, Innovation, learning, Process improvement, quote, respect for people, Statistics, technology, webcast
4 Comments
George Box
I would most likely not exist if it were not for George Box. My father took a course from George while my father was a student at Princeton. George agreed to start the Statistics Department at the University of Wisconsin … Continue reading
Posted in Data, Deming, Design of Experiments, Management, Manufacturing, Process improvement, Quality tools, quote, Respect, Six sigma, Statistics, Systems thinking, UK
Tagged curiouscat, Data, Deming, Design of Experiments, George Box, John Hunter, Madison, management, Process improvement, quote, respect for people, Six sigma, Statistics, UK, William Hunter
15 Comments
Quality Processes in Unexpected Places
This month Paul Borawski asked ASQ’s Influential Voices to explore the use of quality tools in unexpected places. The most surprising example of this practice that I recall is the Madison, Wisconsin police department surveying those they arrested to get … Continue reading
Posted in Creativity, Customer focus, Data, Innovation, Management, Process improvement, Public Sector, Respect
Tagged ASQ Influential Voices, Creativity, Customer focus, customer service, leadership, Lean thinking, Madison, Process improvement, Public Sector, respect for people, Systems thinking
5 Comments
The Market Discounts Proven Company Leadership Far Too Quickly
Developing a strong executive leadership culture is not a short term effort. It isn’t based on one person. It almost never deteriorates quickly. Yet markets continually overact to minor blips on the long term success of companies. I think this … Continue reading
Posted in Data, Economics, Investing
Tagged business, commentary, Investing, leadership, stockholders, Toyota
1 Comment
Leanpub Podcast on My Book – Management Matters: Building Enterprise Capability
I recently was interviewed for a podcast by Len Epp with Leanpub: Leanpub Podcast Interview #9: John Hunter. I hope you enjoy the podcast (download the mp3 of the podcast). In the podcast we cover quite a bit of ground … Continue reading
Posted in Books, Data, Deming, Management, Systems thinking
Tagged Books, Data, Deming, John Hunter, leadership, management, Management Matters, overpaid executives, podcast
2 Comments
Out of Touch Executives Damage Companies: Go to the Gemba
When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading →