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Tag Archives: Systems thinking
Motivation
From the Deming Electronic Network: Incentives [the broken link was removed]: I don’t think motivation deserves to be discarded to the archives of “Arbitrary Goals.” I have to pose this, though: was Deming explicit on best ways to handle motivation? … Continue reading
Posted in Deming, Management, Psychology
Tagged management, motivation, Psychology, respect for people, Systems thinking
5 Comments
Innovation Needed to Keep USA Manufacturing?
ICAR touted as example of innovation needed in U.S. [the broken link was removed] “Our ace in the hole is innovation, and that’s why intellectual property is so important to develop,” Graham said. “How do we protect that advantage within … Continue reading
Posted in Economics, Innovation, Management, Manufacturing, Systems thinking
Tagged curiouscat, Economics, Innovation, Manufacturing, Systems thinking
2 Comments
Dell, Reddit and Customer Focus
Reddit is a site for what’s new and popular on the web (votes by the user community rate web links). That user community is highly skewed toward software engineers who are a bit irreverent (as some of the language in … Continue reading
Posted in Customer focus, IT, Management
Tagged bad customer service, Customer focus, Systems thinking
10 Comments
A Company’s Purpose is to be Useful to Society
Toyota powers to the front [the broken link was removed] (Toyota President, Katsuaki Watanabe) eschews the normal management mantra of shareholder value above all. A company’s purpose, Watanabe insists, is to be useful to society. W. Edwards Deming described the … Continue reading
Ackoff Podcast
I found this great podcast via the post – School Architecture: Doing the Wrong Thing Right. As usually Ackoff provides great ideas, in an interesting and entertaining manner. This talk focuses on learning (and education and teaching) and doing the … Continue reading
Customer Service is Important
Double Trouble, Don Oldenburg, Washington Post: Digging into the details, Stevenson, a mechanical engineer, did a double take at what looked to him like a double charge. Verizon was billing his sweetie for the local plan, for the new regional … Continue reading
Posted in Customer focus, Management, Systems thinking
Tagged bad customer service, customer service, mana, management, Systems thinking
12 Comments
Excessive Executive Pay
Topic: Management Improvement Via Christian Sarkar [the broken link was removed], Too Many Turkeys, The Economist: Executive compensation in America – already far ahead of the rest of the world, despite the best efforts of overseas managers to catch up … Continue reading
Posted in Management, Psychology, Respect
Tagged business, curiouscat, deadly diseases, executive pay, leadership, overpaid executives, Systems thinking
18 Comments
Six Keys to Building New Markets by Unleashing Disruptive Innovation
Six Keys to Building New Markets by Unleashing Disruptive Innovation by Clayton M. Christensen, Michael E. Raynor, and Scott D. Anthony in Harvard Management Update: Companies have two basic options when they seek to build new-growth businesses. They can try … Continue reading
Posted in Deming, Innovation, Management, Systems thinking
Tagged Clayton Christensen, Deming, disruptive innovation, Innovation, Systems thinking
3 Comments
Seven Leadership Leverage Points
Seven Leadership Leverage Points [the broken link was removed]: for Organization-Level Improvement in Health Care by James L. Reinertsen, MD; Michael D. Pugh and Maureen Bisognano. If leaders are to bring about system-level performance improvement, they must channel attention to … Continue reading
Posted in Health care, Management, Process improvement
Tagged Health care, Management, Systems thinking
1 Comment
Targets Distorting the System
I still remember Dr. Brian Joiner speaking about process improvement and the role of data well over a decade ago. He spoke of 3 ways to improve the figures: distort the data, distort the system and improve the system. Improving … Continue reading
Posted in Data, Deming, Management, Systems thinking
Tagged Brian Joiner, Data, Deming, management, Systems thinking
6 Comments
