Seven Leadership Leverage Points [the broken link was removed]: for Organization-Level Improvement in Health Care by James L. Reinertsen, MD; Michael D. Pugh and Maureen Bisognano.
Once again the Institute for Healthcare Improvement (IHI) is doing a great job. This white paper does an excellent job of collecting knowledge and suggesting a way forward. And they are having an impact by getting people to participate in improvement efforts.
They have the courage to say one of the 3 sources for there hypothesis as “Hunches, Intuition, and Collective Experience.” While attempting to base plans on data and not hunches is good. Often you must make decisions without data. It is why Dr. Deming was so concerned with mobility of top management: that mobility means many managers don’t really understand what they are managing. Lean thinkers understand the value of having managers with deep knowledge of the areas they manage.
You can see why I like IHI. They don’t try to sell quick fixes. The are interested in achieving extremely significant results that continue into the future.
While this white paper is very focused on health care I find the IHI material is also great for those not working in health care. The material shows how management improvement concepts can be applied to address large systems and it is thoughtful and presented well.