Tag Archives: Quality tools

Red Bead Experiment Webcast

Posted on April 22, 2009 by John Hunter

Dr. Deming used the red bead experiment to present a view into management practices and his management philosophy. The experiment provides insight into all four aspects of Dr. Deming’s management system: understanding variation, understanding psychology, systems thinking and the theory of knowledge. Red Bead Experiment by Steve Prevette Various techniques are used to ensure a quality (no red bead) product. There are quality control inspectors, feedback to the workers, merit pay for superior performance, performance appraisals, procedure compliance, posters and … Continue reading →

Posted in Data, Deming, Education, Management, Performance Appraisal, Psychology, quote, Respect, webcast | Tagged , , , , , , , , , , , | 3 Comments

Checklists in Software Development

Posted on April 7, 2009 by John Hunter

Verify your work with checklists WHO has recently shown that surgical deaths can be reduced by a third when hospitals follow their Surgical Safety Checklist. The checklist is very low tech. It includes questions like whether the patient has been properly identified, whether the proper tools are available, and whether everyone knows what kind of procedure is about to be done. If a checklist so simple can save so many lives, I thought the technique could surely help us do … Continue reading →

Posted in Deming, IT, Management, Process improvement, Quality tools, Software Development | Tagged , , , | 3 Comments

How to Create a Control Chart for Seasonal or Trending Data

Posted on March 25, 2009 by John Hunter

Lynda Finn, President of Statistical Insight, has written an article on how to create a control chart for seasonal or trending data (where there is an underlying structural variation in the data). Essentially you need to account for the structural variation to create the control limits for the control chart. She also provides a Minitab project file. Both are available for download from the Curious Cat Management Improvement Library. Related: Control Charts in Health Care – Common Cause Variation – … Continue reading →

Posted in Data, Deming, Management, Process improvement, Quality tools, Science, Statistics | Tagged , , , , , , | 3 Comments

ER Checklist

Posted on March 13, 2009 by John Hunter

The popular ER TV show highlighted the importance of using checklists in surgery yesterday. Such powerful quality tools, like the checklist, are just waiting to be used. But far too many fail to use these simple improvement tools. And in health care those failures are potentially critical. Related: Checklists Save Lives – The Power of a Checklist – management improvement dictionary – Articles on Improving the Health Care System

Posted in Health care, Quality tools, webcast | Tagged , , , , | 1 Comment

Jeff Bezos and Root Cause Analysis

Posted on January 28, 2009 by John Hunter

Using quality tools really works. Lots of people don’t use them. Improving is often not any more difficult than just applying tools that have been used for decades. Continue reading →

Posted in Deming, Management, Quality tools, Respect | Tagged , , , | 2 Comments

Checklists Save Lives

Posted on January 17, 2009 by John Hunter

Checklists are a simple quality tool that have been used widely for decades. Pilots use them, without fail, to save lives. Some surgeons have been using them and the evidence is mounting that checklists can save many more lives if more in health care use them. Studies Show Surgeons Could Save Lives, $20B by Using Checklists Eight hospitals reduced the number of deaths from surgery by more than 40% by using a checklist that helps doctors and nurses avoid errors, … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Psychology, Quality tools, Systems thinking | Tagged , , , , , , , | 3 Comments

Six Sigma v. Common Sense

Posted on October 20, 2008 by John Hunter

Response to LinkedIn question [the broken link was removed]: “Whether Six Sigma as a quality tool really delivers the benefits ? How does it makes difference from a common sense approach ? (Where the process wastes and the required solution is known / can be easily identified just by applying common sense)” Six sigma (or another management improvement method) can help in several ways. First, lots of things that are sensible are not done. A method to assure that more … Continue reading →

Posted in Management, Quality tools, quote, Six sigma | Tagged , , , , , , | 2 Comments

Management Improvement Carnival #45

Posted on October 15, 2008 by John Hunter

Read the previous management carnivals. Also see the management Reddit for popular new blog posts to include in future carnivals. Hire them, fire them, do what you want with them by Jay Padinjaredath – “A quote from Deming: “In Japan when a company has to absorb a sudden economic hardship… First the corporate dividends are cut. Then the salaries and the bonuses of the top management are reduced…. Lastly, the rank and file are asked to accept pay cuts…” The … Continue reading →

Posted in Carnival, Management | Tagged , , , ,

The Contradictions That Drive Toyota’s Success

Posted on June 23, 2008 by John Hunter

An interesting article in this month’s Harvard Business Review looks at the seeming contradictions at Toyota – The Contradictions That Drive Toyota’s Success by Hirotaka Takeuchi, Emi Osono, and Norihiko Shimizu Many of Toyota’s goals are purposely vague, allowing employees to channel their energies in different directions and forcing specialists from different functions to collaborate across the rigid silos in which they usually work. For example, Watanabe has said that his goal is to build a car that makes the … Continue reading →

Posted in Management, Process improvement, Systems thinking, Toyota Production System (TPS) | Tagged , ,

Improvement Tools and Improving Management

Posted on August 21, 2007 by John Hunter

Tools are just tools [the broken link has been removed] by Lee Fried We have begun to shift away from a tool driven approach to one more centered on improving our management systems. This makes the work far more difficult, yet far more rewarding. Great post. Great goal; and quite a challenge. My personal belief is while you are trying to make this change (which takes years) to become an organization that acts as a system you must balance education … Continue reading →

Posted in Deming, Education, Lean thinking, Management, Quality tools, Systems thinking | Tagged , | 1 Comment

From Lean Tools to Lean Management

Posted on July 11, 2007 by John Hunter

From lean tools to lean management [the broken link was removed] by Jim Womack: The attraction of tools is that they can be employed at many points within an organization, often by staff improvement teams or external consultants. Even better, they can be applied in isolation without tackling the difficult task of changing the organization and the fundamental approach to management. I often say that managers will try anything easy that doesn’t work before they will try anything hard that … Continue reading →

Posted in Lean thinking, Management, Quality tools | Tagged , , ,

Process Improvement and Innovation

Posted on July 4, 2007 by John Hunter

Every so often an article appears discussing the need to change focus from process improvement to innovation (and recently they are followed with quite a bit of blog talk). I disagree on several grounds. First you have needed to focus on both all the time. Second, it is not an either or choice. Third, the process of innovation should be improved. I do not believe process improvement is bad for innovation. Bad process changes can be bad for innovation. But … Continue reading →

Posted in Creativity, Deming, Innovation, Management, Process improvement, Psychology, Quality tools, quote, Systems thinking | Tagged , , , , , , | 5 Comments

Visual Instructions Example

Posted on July 4, 2007 by John Hunter

How to get people to actually use instructions for using your product: make it easy to do so. This blog post illustrates a well designed instruction guide for the Seagate FreeAgent backup drive. Simple pictures make it very obvious what to do (and even includes a time stamp showing how long into the process you are – which shows you the total time it will take at one simple glance 1 minute and 36 seconds). Such instructions are a great … Continue reading →

Posted in Management, Quality tools | Tagged , , , , | 4 Comments

Lean Progress at Label Printing Companies

Posted on June 6, 2007 by John Hunter

Continuous Improvement [the broken link was removed], an article from the Label and Narrow Web trade magazine (“for the narrow web segment of converting and printing”), is an article with some nice anecdotes of successfully applying lean thinking. “The dollar ramifications are huge. We pay bills in 10 days now because we have fewer bills to pay, and now we have discounts. We made back the money we paid last year in interest on our credit line because we have … Continue reading →

Posted in Lean thinking, Management, Management Articles, Quality tools | Tagged , ,

Standardized Work Instructions

Posted on April 29, 2007 by John Hunter

Standardized work instructions are in important part of Deming and lean manufacturing management systems. Processes need to be standardized and continually improved (kaizen). Without a documented standard process variation normally increases over time as processes drift away from the desired standard. As new ideas for improved are proposed those changes can be tested using PDSA and adopted if successful. The key is not having a document saying this is what the standard process is, the key is having a document … Continue reading →

Posted in Lean thinking, Management, Process improvement, Quality tools | Tagged , | 2 Comments

Lean Six Sigma Efforts

Posted on February 10, 2007 by John Hunter

Lean/Six Sigma: The quest for efficiency in manufacturing [the broken link was removed]: After years of working with lean and Six Sigma principles, many companies realize that, to continue improving, they need to get suppliers and even customers involved — such as happened with Toyota. Good idea, but there is no good reason a six sigma effort didn’t do that from the start. Rather than laying off factory staff as processes have become more efficient, the firm has expanded its … Continue reading →

Posted in Lean thinking, Management, Management Articles, Six sigma | Tagged , , | 1 Comment