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Category Archives: Management
Going Beyond Quality Makes No Sense – There is No Border to Move Beyond
This month, Paul Borawski selected the topic of going beyond the traditional quality function for discussion by ASQ’s Influential Voices. I don’t pay much attention to the tradition role for quality. Dr. Deming’s ideas, for well over half a century, … Continue reading
Double Loop Learning Presentation by Benjamin Mitchell
Benjamin Mitchell – Using the Mutual Learning Model to achieve Double Loop Learning [the original video is not online anymore, I replaced it with another presentation by Benjamin on the same topic at a different conference at close to the … Continue reading
Posted in Management, Process improvement, Psychology, Software Development
Tagged change, communication, Deming, management, management webcast, Process improvement, Psychology, theory of knowledge
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Special Cause Signal Isn’t Proof A Special Cause Exists
One of my pet peeves is when people say that a point outside the control limits is a special cause. It is not. It is an indication that it likely a special cause exists, and that special cause thinking is … Continue reading
Posted in Data, Deming, Management, Manufacturing, Process improvement, Quality tools, quote, Six sigma, Statistics, Systems thinking
Tagged control chart, curiouscat, Data, Deming, in-process measures, Process improvement, Quality tools, Six sigma, Systems thinking, variation
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Seminar in Singapore: Deming’s Philosophy of Management
The local partner cancelled the seminar, therefore I have deleted the post.
Posted in Management
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Build Systems That Allow Quick Action – Don’t Just Try and Run Faster
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the cries for “faster, faster, faster” that so often is a refrain heard today. I have long said that the measure of … Continue reading
Manage Better by Managing Less
Matt May included “Silhouettes” from selected authors in his new book: The Laws of Subtraction (shipping October 26th). I am honored to be included: the following my silhouette. Early in my career, I had a supervisor ask me why I … Continue reading
New Deadly Diseases
Management and the economy keep evolving. Many good things happen. In the last decade the best things are probably the increased deep adoption of lean thinking in many organizations and the adoption of lean and Deming methods in software development … Continue reading
Ackoff: Corporations Are Not Led By Those Seeking to Maximize Shareholder Value
If I had to limit myself to a handful of management experts, Russel Ackoff would definitely be in that group. Thankfully there is no such limit. Ackoff once again provides great insight, with great wit, in the above clip. A … Continue reading
Posted in Fun, Management, Systems thinking, webcast
Tagged Ackoff, aim, culture, evidence based management, leadership, management webcast, purpose, quote, theory of knowledge
8 Comments
Creating a Quality Culture
This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on the Feelings and Quality Culture. I don’t think creating a culture of continual management improvement is complex but it takes more commitment … Continue reading
Posted in Management, Respect, Systems thinking
Tagged culture, long term thinking, managing people, respect for people, Systems thinking
2 Comments
Customer Focus by Everyone
There are many critical elements to a management system. One that is fundamental, yet still poorly executed far too often, is creating a system where all staff can focus on enhancing value to the customer every day. If your enterprise … Continue reading
Posted in Customer focus, Deming, Management, Systems thinking
Tagged build capacity, Customer focus, customer service, Deming, management, Systems thinking
6 Comments
