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Yearly Archives: 2014
Take Advantage of the Strengths Each Person Brings to Work
The players have weaknesses. But it is our job as coaches to find the strengths in what our guys do. They all have strengths, and that’s what we highlight. What really helps is having Russell. He is so committed to … Continue reading
Posted in Management, Respect, Systems thinking
Tagged blame, continual improvement, Madison, managers, managing people, organization as a system, respect for people, teams
7 Comments
Peter Drucker Discussing The Work of Juran, Deming and Himself
In this clip Peter Drucker talks about Japan and his work there as well as the work of W. Edwards Deming and Joseph Juran. His discussion highlights how he remembers the Japanese were so willing to take new ideas and … Continue reading
Posted in Process improvement
Tagged Drucker, management webcast, process thinking, quality, quality management experts
3 Comments
Magnetic White-Board Kanban Card Options
Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Why, well mainly I am kidding about it … Continue reading
Posted in Lean thinking, Quality tools
Tagged agile management, kanban, lean manufacturing, productivity, project management, Quality tools, tips, usability, visual management
Comments Off on Magnetic White-Board Kanban Card Options
Out of Touch Executives Damage Companies: Go to the Gemba
When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading
Posted in Customer focus, Data, Management, Psychology, Systems thinking
Tagged bad management, business, commentary, curiouscat, Customer focus, customer service, Economics, executives, gemba, Google, government, internet, leadership, management, Psychology, regulation, respect for people, sales, targets
Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba
Use Urls – Don’t Use Click x, Then Click y, Then Click z Instructions
In the 1980s software applications had to use click x, then click y, then click z type instructions to get you to a specific location in a software application (or at least they had a decent excuse to do that). … Continue reading
Posted in Customer focus, Software Development
Tagged Customer focus, internet, IT, Software Development, tips, usability
2 Comments
Vision can be a Powerful Driver but Most Often It is Just a Few Pretty Words
This month Bill Troy, the new CEO of ASQ, asked ASQ’s Influential Voices to explore the value of vision [the broken link was removed] to the success of organizations. An aim for the organization is extremely helpful when it allows … Continue reading
Children are Amazingly Creative At Solving Problems
This story at NPR reminded my of Russell Ackoff talking about the creativity kids show in solving problems* – and how school often stifles that creativity. Preschoolers Outsmart College Students In Figuring Out Gadgets Children try a variety of novel … Continue reading
Posted in Creativity, Psychology
Tagged Ackoff, Creativity, learning, problem solving, Psychology, thinking
2 Comments
The Benefits of Blogging
ASQ interviewed me, and several other ASQ Influential Voices bloggers for an article published in the current issue of Quality Progress magazine: The Blog Boom [the broken link was removed, it is so disappointing how many organizations can’t manage a … Continue reading
Posted in Career
Tagged ASQ Influential Voices, blogs, branding, Career
Comments Off on The Benefits of Blogging
Gerald Suarez on Creating the Future
I was lucky enough to be hired by Gerald Suarez to work for him at the White House Military Office. The webcast below is speech he gave at TedX Loyola Marymount. The illusion of knowledge is more dangerous than ignorance. … Continue reading
Posted in Career, Management, Systems thinking, webcast
Tagged Books, Career, change, management webcast, planning, Psychology, system thinking, TED
3 Comments
Revolutionary Management Improvement May Be Needed But Most Management Change is Evolutionary
This month the ASQ Influential Bloggers were asked to respond to the question – will the future of quality be evolutionary or revolutionary? I think it has been and will continue to be both. Revolutionary change is powerful but very … Continue reading →