Tag Archives: Process improvement

Ignoring Unpleasant Truths is Often Encouraged

Posted on May 4, 2010 by John Hunter

We can’t Handle the Truth Unfortunately, the proverbial “kill the messenger” is alive and well in American business. People who speak the truth are often labeled as a non-team player, a disrupter, a trouble maker or the current tag of being “not a good fit”. … It doesn’t take much to see that the truth can get watered down, altered or hidden entirely inside a company, especially as it moves vertically up the ladder. We may believe, at least in … Continue reading →

Posted in Management, Process improvement, Psychology, quote, Systems thinking | Tagged , , , , , | 6 Comments

Nice Non-technical Control Chart Webcast

Posted on April 28, 2010 by John Hunter

This very brief introduction to control charts by PQ Systems provides a very watchable non-technical overview. Getting people to understand variation is important, and not easy. This video is one more quick reminder for those still trying to incorporate an understanding of variation into their view of the world. The idea is simple. But actually thinking with an understanding of variation people find difficult, it seems to me. It is very easy to continue to revert to special cause thinking … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, Systems thinking, webcast | Tagged , , , , , , | 1 Comment

Improving Software Development with Automated Tests

Posted on March 8, 2010 by John Hunter

Automated software testing is a mistake proofing (poka-yoke) solution for software development. The way automated testing works is that software code is written that tests the software code of the application. This automated testing code test that business rules are correctly being followed by the code in the application. So for example, a user should not be able to create a new account without entering password. Then you create code that does not allow an account to be created without … Continue reading →

Posted in IT, Lean thinking, Management, Process improvement, Quality tools, Software Development | Tagged , , , , , , , , , , | 8 Comments

Video Overview of the PDSA Cycle

Posted on December 20, 2009 by John Hunter

Robert Lloyd, PhD From the IHI Open School‘s, presents a nice overview of the PDSA Cycle (plan-do-study-act). The webcast includes an example of using PDSA to improve the discharge process for a hospital. As I have said many times the keys to success are to turn the PDSA cycle rapidly, predict the results in advance, and analyze the results to continually improve. the Improvement Handbook is an excellent resource. The IHI Open School is a great resource and exactly the … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Quality tools, Science, webcast | Tagged , , , , | 2 Comments

Making Better Decisions

Posted on November 24, 2009 by John Hunter

I think the most important thing you can do to make better decisions is to learn from the decisions you make. It sounds easy, but very few people do so effectively. The best strategy to learn from decisions is to: predict the results of your decisions write down those predictions Then analyze the results Then adjust future predictions and decisions based on what you learn Failing to do this leads most people to fail to learn from there decisions. It … Continue reading →

Posted in Management, Process improvement, quote, Systems thinking | Tagged , , , , , , , , , , | 4 Comments

Lean Inventories Do Not Excuse Failing to Deliver

Posted on November 20, 2009 by John Hunter

Low inventory levels do not mean failing to have products available for customers. Now, if you manufacturing in huge batches and can’t respond to customer feedback then it might mean failure to predict customer demand does mean failure to deliver. But lean thinking has shown how to avoid this problem. People need to adopt lean manufacturing practices and gain the benefits of low inventory levels without the costs of failing to deliver what customers want. Sorry Santa, We’re Out of … Continue reading →

Posted in Customer focus, Lean thinking, Management, Manufacturing, Process improvement, Systems thinking | Tagged , , , , , , | 2 Comments

If Your Staff Doesn’t Bring You Problems That is a Bad Sign

Posted on June 15, 2009 by John Hunter

The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.         – Colin Powell I discussed my feelings on this in a previous post, Bring Me Problems: If an employee never learns how to find possible solutions themselves that is not a good sign. But it is … Continue reading →

Posted in Management, Process improvement | Tagged , | 5 Comments

Why Setting Goals can Backfire

Posted on April 27, 2009 by John Hunter

Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. If you are aiming for 2% improvement different strategies may make sense than if you are aiming at 50% improvement. But that type of use is rare. The problem with goals is what actually happens in organizations. They create serious … Continue reading →

Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking | Tagged , , , , | 2 Comments

More Management Blog Posts From January 2006

Posted on April 25, 2009 by John Hunter

Great Charts – The lack of such effective visual display of information is another example of how much improvement could be made just by applying ideas that are already published. Change is not Improvement – if you have to document how you will know the change is successful it makes it more difficult to change for just the appearance of improvement. Management Excellence – Most management practices cannot be plugged into any organization and work well. That practice must be … Continue reading →

Posted in Management, Process improvement | Tagged , , | 1 Comment

Checklists in Software Development

Posted on April 7, 2009 by John Hunter

Verify your work with checklists WHO has recently shown that surgical deaths can be reduced by a third when hospitals follow their Surgical Safety Checklist. The checklist is very low tech. It includes questions like whether the patient has been properly identified, whether the proper tools are available, and whether everyone knows what kind of procedure is about to be done. If a checklist so simple can save so many lives, I thought the technique could surely help us do … Continue reading →

Posted in Deming, IT, Management, Process improvement, Quality tools, Software Development | Tagged , , , | 3 Comments

Jeff Bezos Spends a Week Working in Amazon’s Kentucky Distribution Center

Posted on March 28, 2009 by John Hunter

Photo of Jeff Bezos during the 2005 O’Reilly Emerging Technology Conference by James Duncan. Jeff Bezos, Amazon CEO, is working for a week in Amazon’s Kentucky distribution center. I hope, and based on his past, I believe, that he is going to the gemba (Genchi Genbutsu) to learn more about how Amazon operates. That would be great. He worked on wall street and understands the fake constraints they attempt to put companies (you must focus on short term profits, you … Continue reading →

Posted in Books, Creativity, Customer focus, Deming, Lean thinking, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged , , , , , | 5 Comments

Combinatorial Testing for Software

Posted on March 26, 2009 by John Hunter

Combinatorial testing of software is very similar to the design of experiments work my father was involved in, and which I have a special interest in. Combinatorial testing looks at binary interaction effects (success or failure), since it is seeking to find bugs in software, while design of experiments captures the magnitude of interaction effects on performance. In the last several years my brother, Justin Hunter, has been working on using combinatorial testing to improve software development practices. He visited … Continue reading →

Posted in Design of Experiments, Process improvement, Quality tools, Software Development | Tagged , , , , , | 9 Comments

How to Create a Control Chart for Seasonal or Trending Data

Posted on March 25, 2009 by John Hunter

Lynda Finn, President of Statistical Insight, has written an article on how to create a control chart for seasonal or trending data (where there is an underlying structural variation in the data). Essentially you need to account for the structural variation to create the control limits for the control chart. She also provides a Minitab project file. Both are available for download from the Curious Cat Management Improvement Library. Related: Control Charts in Health Care – Common Cause Variation – … Continue reading →

Posted in Data, Deming, Management, Process improvement, Quality tools, Science, Statistics | Tagged , , , , , , | 3 Comments

Checklists Save Lives

Posted on January 17, 2009 by John Hunter

Checklists are a simple quality tool that have been used widely for decades. Pilots use them, without fail, to save lives. Some surgeons have been using them and the evidence is mounting that checklists can save many more lives if more in health care use them. Studies Show Surgeons Could Save Lives, $20B by Using Checklists Eight hospitals reduced the number of deaths from surgery by more than 40% by using a checklist that helps doctors and nurses avoid errors, … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Psychology, Quality tools, Systems thinking | Tagged , , , , , , , | 3 Comments

Information Technology and Business Process Support

Posted on December 3, 2008 by John Hunter

I moved from management improvement work into information technology work (where I continue to practice management improvement). Many IT practices follow quality management guidelines well (agile software development for one). I have found it far easier to design and provide software solutions than convince people to change their processes directly. I found it funny that as I delivered new IT solutions, in which was embedded a redesign of the process, those changes were often accepted without any significant debate. But … Continue reading →

Posted in IT, Management, Process improvement, Quality tools, quote, Software Development, Systems thinking | Tagged , , , , , , , | 6 Comments

CMMI and Agile Development

Posted on November 19, 2008 by John Hunter

CMMI or Agile: Why Not Embrace Both! is a new report that is worth reading. All too often, CMMI has been applied rather than implemented. The standards-centric application of CMMI has contributed to some spectacular failures and losses of time and money. The key difference between applying and implementing CMMI is that applying usually appears as a superimposition (or overlay) of model practices onto existing activities with an expectation of producing the example work products found in the model, rather … Continue reading →

Posted in Process improvement, Software Development, Systems thinking | Tagged , , | 1 Comment