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Tag Archives: Process improvement
Managing Our Way to Economic Success
From Managing Our Way to Economic Success, Two Untapped Resources by William G. Hunter, my father. Written in 1986, but still plenty relevant. We have made some good progress, but there is much more to do: we have barely started … Continue reading
Posted in Creativity, Economics, Management, Process improvement, Quality tools, Respect, Statistics, Systems thinking
Tagged Bill Hunter, Creativity, Data, Deming, Economics, management, Management Articles, Process improvement, Quality tools, respect for people, SPC
Comments Off on Managing Our Way to Economic Success
Stop Starting and Start Finishing – Jason Yip
Jason Yip explores the value of reducing work in process and reducing context switching costs to optimize throughput. By designing processes to work on projects serially instead of in parallel we reduce context switching, and other costs, of multitasking. Related: … Continue reading
Delighting Customers
If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading
The Problem is Likely Not the Person Pointing Out The Problem
I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance … Continue reading
Trust Your Staff to Make Decisions
The failure to give your organization the flexibility to serve customers is a big mistake. Many companies make this mistake. Often the basic problem is managers don’t trust that their systems to hire and develop people that will make good … Continue reading
Posted in Customer focus, Management, Respect, Software Development
Tagged airlines, bad customer service, Customer focus, Process improvement, usability
8 Comments
Mistake Proofing Deployment of Software Code
This is a continuation of my previous post: Improving Software Development with Automated Tests. Lets look at a typical poka-yoke example. A USB connector must be put in the right way up – for the connection to work properly and … Continue reading
Posted in Management, Quality tools, Software Development
Tagged management, Process improvement, Quality tools, Ruby, Software Development
6 Comments
Ignoring Unpleasant Truths is Often Encouraged
We can’t Handle the Truth Unfortunately, the proverbial “kill the messenger” is alive and well in American business. People who speak the truth are often labeled as a non-team player, a disrupter, a trouble maker or the current tag of … Continue reading
Posted in Management, Process improvement, Psychology, quote, Systems thinking
Tagged Management, Process improvement, Psychology, quote, respect for people, Systems thinking
6 Comments
Nice Non-technical Control Chart Webcast
This very brief introduction to control charts by PQ Systems provides a very watchable non-technical overview. Getting people to understand variation is important, and not easy. This video is one more quick reminder for those still trying to incorporate an … Continue reading
Improving Software Development with Automated Tests
Automated software testing is a mistake proofing (poka-yoke) solution for software development. The way automated testing works is that software code is written that tests the software code of the application. This automated testing code test that business rules are … Continue reading
Involve IT Staff in Business Process Improvement
I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a … Continue reading →