The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.
– Colin Powell
I discussed my feelings on this in a previous post, Bring Me Problems:
If an employee never learns how to find possible solutions themselves that is not a good sign. But it is much, much better to bring problems to managements attention than to fail to do so because they know the manager thinks that doing so is weak. It is the attitude that problems are not to be shared that is weak, in my opinion.
Related: Where to Start Improvement – Stop Demotivating Me! – How to Improve – Leadership quotes
“Having no problems is the biggest problem of all.” – Taiichi Ohno
This is quite a significant issue Jon, and there is a fine balance to be found
On the one hand I remember as a young man one of my managers turning to me, when I was moaning about something or other, “Don’t come to me with problems, come to me with solutions”, and that sound bite had a big impact on my outlook to a lot of things
The reason I say that there is a balance to be found is because workers need to know that some things are their responsibility and they can’t run to mum like a five year old every five minutes. But the flip side is that when they do come with solutions, then the manager needs to be big enough to add the support and financial muscle to it to make it work. A partnership approach
So in summary, I completely agree that the day your workers stop identifying problems, you have a problem. Chances are they know fine well what the problems are, but have concluded that reporting them is a futile exercise. A bad situation to have developed, but it happens
Your post and Shaun’s comments are quite right. I think the there is an evoluation in thinking as an organization learns lean ways. Phase 1 is there is no problem – this is the status quo stage. Phase 2 is we have a problem and I am waiting for management to solve it – complancey stage. Phase 3 is I have a problem, help me – the learning stage.
Phase 4 is I have problem but I have a solution – empowerment stage. Phase 5 is I had a problem look what we did – Lean thinking stage. This is the cultural change we all seek to transform.
Where there are no problems there is no leadership, because then, no one cares.
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