2010 Deming Prize

image of the Deming Prize medal

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 4 companies in 2010: Corona Corporation (Japan), Meidoh (Japan), GC Dental (China) and National Engineering Industries Limited (India).

Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan):

Country Prizes
India 16
Thailand 9
Japan 7
USA 1
Singapore 1
China 1

This is the first time a Chinese company has won a Deming Prize. The parent company, GC Dental (Japan), was awarded the Deming Prize in 2000 and the Japan Quality Medal in 2004.

The 2010 Deming Prize for Individuals went to Dr. Takao Enkawa, Professor, Department of Industrial Engineering and Management, Tokyo Institute of Technology. Previous recipients include: Kaoru Ishikawa, Genichi Taguchi, Shoichiro Toyoda, Hitoshi Kume and Noriaki Kano.

Related: 2009 Deming Prize2008 Deming Prize: Tata SteelDeming Prize 20072006 Deming Prize
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Positivity and Joy in Work

John and Bill Hunter

After my father died, for years (at least 10), people I never had met before would emotionally share what a positive influence he had on their lives. He did great stuff helping organizations improve. But the majority of people were not telling me how much he helped the organization improve [there were also a bunch of engineers and statisticians 🙂 that were more impressed with his insights and expertise]. But most people talked about was how much happier they were because of the changes he helped them see they could make in their lives.

He helped them expect to take joy from work and so they did (and a big part in taking joy in work for most is helping others take joy in work – you don’t find many workplaces with 15 miserable people and one joyful person). Many had to leave their current organizations that were too broken for them to fix. But after they saw what they should expect they couldn’t just keep passing time without joy in work.

Now I am sure their were hundreds of people that never talked to me that never made any such change. But the number of people that did took what was a decent chance that I would continue working with the management ideas I absorbed from him (data based decision making, Deming, joy in work, respect for people…) and made it a very great one. Unfortunately I am nowhere near as affective as he was.

Creating organization that show respect for people in the workplace and give them tools to improve is far more powerful than most people understand. Most people get scared about “soft” “mushy” sounding ideas like “joy in work.” I have to say I sympathize with those people. But it is true.

To get “joy in work” it isn’t about eliminating annoyances. Fundamentally it is about taking pride in what you do and eliminating the practices in so many organizations that dehumanize people. And to create a system where the vast majority of people can have joy in work most of the time requires a deep understanding and application of modern management improvement practices (Deming, lean thinking, etc.).

The photo shows Dad, William Hunter, and me on the beach.

In response to A Breath of Lean Positivity – Paul Akers

Related: William G. Hunter AwardPeter ScholtesJoy in Work, Software Development

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Carnival of Human Resources

As I have discussed in this blog I believe the ideas Douglas Mcgregor’s laid out in The Human Side Of Enterprise 50 years ago. People want to do a good job. Managers don’t need to use carrots and sticks to get employees to perform. They need to remove the de-motivators that organizations so often put in the way of workers. Here are some recent blog posts from around the web on how we can improve the management of people in our organizations and other posts related to HR in the latest Carnival of HR.

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Management Improvement Carnival #112

Tim McMahon hosts the Management Improvement Carnival #112 on the A Lean Journey blog. Highlights include:

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Create a System That Lets People Take Pride in Their Work

Wanna play work - comic

I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem with using the term empowered. Using the term implies that it one person empowers another person. This is not the correct view. Instead we each play a role within a system. Yes there are constraints on your actions based on the role you are playing. Does a security guard empower the CEO to enter the building?

Some systems are setup with a great deal of micro managing. Then consultants look around and say you need to empower your employees to think. Which often results in mangers saying “you all are empowered” go forth and do good work. Saying that is meaningless. What matters is changing the system. The system needs to respect people. That is not increased by people using the word empowered. In fact it is decreased, I believe, due to the implied notion that one person “empowers” the other (what can be granted can be withdrawn).

I believe organizations should be designed so that decisions are made at the appropriate level. Systems should be designed to produce good results by allowing people to contribute. People should be trusted to do their job. They should not be micro-managed.

People deserve to have a system that is managed to allow them to most effectively do their job. They should have standard work instructions. Decisions should be based on an understanding of variation. Non-value added work should be eliminated (freeing people to do valuable work). Ideas should be judged based on the merit of the idea not the position of the person expressing the idea.

When discussing empowerment this topics come up, but the wrong term reinforces the wrong view of the situation. It is similar to the problem with “motivation.” What managers need to do is eliminate de-motivation – not to motivate. Manager’s don’t need to “empower” employees they need to fix the system to treat employees with respect and allow them to do their jobs well.

You don’t need to think about empowering people if you have a system that lets people take pride in what they do. If you think you need to empower staff, instead fix the system that requires you to think they are in need of empowerment.

Comic by Joe Sayers, Wanna play work?

Related: The Joy of WorkSigns You Have a Great Job … or NotPeople: Team Members or CostsRespect for People

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Six Sigma Interview with Jack Welch

The short video includes some interesting points by Jack Welch on six sigma. GE was a huge company and did plenty of things that could be criticized. But often those criticizing take it much to far and disregard the sensible things GE understood and was doing well.

Quotes by Jack Welch: “variation is evil” “Will six sigma companies get more valuation in the marketplace? Not unless they produce results. You can’t put up a slogan that says we are a six sigma company and think the pe is going to move.”

Related: 3M CEO on Six SigmaManagement Advice FailuresNew Rules for Management? No!Has Six Sigma been a failure?

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Management Improvement Carnival #111

Mark Graban hosts the Management Improvement Carnival #111 on the lean blog, highlights include:

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Manufacturing Jobs Increasing for First Time Since 1998 in the USA

Surprise! Blue collar jobs are coming back

Manufacturing employment began its decline long before the recession, losing jobs every year since 1998. But since the start of this year, there’s been a 1.6% gain in manufacturing jobs — about twice the pace of growth in other private sector jobs.

The unemployment rate for manufacturing workers has also shown much greater improvement than for workers overall, dropping to 9.5% in August from 13% in December. That compares to a far more modest improvement to 9.6% from 10% for the overall labor force.

Gains so far have been concentrated in four industries — automotive, fabricated metals, primary metals and machinery

This is good news for the economy. I believe it is partially due to more companies rethinking off-shoring practices which are flawed and adopting lean manufacturing ideas. As I have written for years USA manufacturing output has continued to increase and still remains by far the largest manufacturer. China is making huge gains by growing their output dramatically (not by the USA’s output decreasing). Manufacturing employment in the USA (and everywhere else – including China) has been decreasing for 20 years. The main stories are not jobs moving but jobs being eliminated by productivity improvement and China growing manufacturing output not a decline in manufacturing output in the USA.

Related: Worldwide Manufacturing Employment Data – 1979 to 2007Manufacturing in the USA, and Why Organizations Often Don’tTop Manufacturing Countries in 2005

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Management Improvement Carnival #110

The management blog carnival is published 3 times a month with select recent management blog posts. Also try Curious Cat Management Articles for online management improvement articles.

  • Visual Management for having a baby by Xavier Quesada Allue – “The team members (us, the parents) were not working full time on the project. This means that at certain moments, if necessary, we could scale up our efforts on this project to the detriment of other parallel projects we were doing”
  • “Systems Thinking” and Me: Never the Twain Shall Meet by Tom Peters – “The best performers seesawed back and forth between ‘ideas’ and ‘actions.’ … Newtonian ‘scientific method,’ wholly dependent on ideas shaped and reshaped by actions—my studies of Nobel laureates in the sciences, for example, suggests (and not oversimplifying by much) that the winners ‘do more experiments faster.'”
  • How To Go From Idea To Launching With Paying Customers In 8 Steps by Jasonl Baptiste – “Start killing off things you don’t need right away and leave them to Version 1.1,etc., but also make sure the really important ones have a very high priority… This will make it easier to get the product in the hands of your customers AND it will also make you laser focused on the things that truly matter to your customers.”
  • If The Student Hasn’t Learned… by Mark Rosenthal – “Instead of looking for cultural reasons why ‘this won’t work here” we kept faith that, if the initial response was silence and non-participation, there was something that we needed to address in the way we taught, and in the environment we were creating.”
  • First Steps – Improving Your Meetings by Jamie Flinchbaugh – “But even for a meeting, this can lead to significant time and action items. If you want to keep it simple and manageable, end your meetings with these 3 questions: 1. What’s 1 thing that we did well? 2. What’s 1 thing that we can improve? 3. What’s 1 thing that we will do differently?
  • Go That Way, Really Fast by Jeff Atwood – “Google went from nothing, no web browser at all, to best-of-breed in under two years. Meanwhile, Internet Explorer took longer than the entire development period of Chrome to go from version 7 to version 8.”
  • Delegate, don’t dump by Wally Bock – “Part of your job is to help your team members develop. That will only happen if you give them as much control over their work life as you can, based on their ability to do the job and their willingness to tackle it on their own. “
  • Bridging the Knowing-Doing Gap by Jon Miller – Mr. Ohno did not tolerate the knowing-doing gap in his presence. One was scolded for claiming to understand something without first putting it into action. Stories like this are the source of the Taiichi Ohno-ism ‘Understanding means doing’.”
  • Toyota Texas Tour – Concepts From the Visitor Center by Mark Graban – “I was surprised to see how much of the focus was on TPS. You’d think the general public just wants to know how cars are built (and the visitor center does explain stamping, paint, etc.). But it’s apparently Toyota is proud of TPS as a core of who they are.”

Related: Curious Cat Management Books – management quotes – management glossary

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Change How Your Business Changes

[They seem to have broken the webcast so I have delete it. How sad it is how poor a job well financed organizations to at maintaining what they put online.]

John Kotter believes technology and globalization are requiring us to change more rapidly. “It is very difficult to innovate without requiring people to do something different.” If an organization culture is mainly avoiding making anyone uncomfortable, innovation and improvement are quite difficult.

Improvement is required to stay in business today. The key to good management systems is how rapidly improvement is achieved, not that improvement is being made.

Related: Communicating ChangeProcess Improvement and InnovationBuilding on Successful ImprovementHow to Improve

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