[They seem to have broken the webcast so I have delete it. How sad it is how poor a job well financed organizations to at maintaining what they put online.]
John Kotter believes technology and globalization are requiring us to change more rapidly. “It is very difficult to innovate without requiring people to do something different.” If an organization culture is mainly avoiding making anyone uncomfortable, innovation and improvement are quite difficult.
Improvement is required to stay in business today. The key to good management systems is how rapidly improvement is achieved, not that improvement is being made.