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Category Archives: Psychology
Customer Friendly Terms of Use Language
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading
Posted in Customer focus, Psychology
Tagged Customer focus, internet, usability
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Hire People You Can Trust to Do Their Job
How great companies turn crisis into opportunity The right people don’t need to be managed. The moment you feel the need to tightly manage someone, you’ve made a hiring mistake. The right people don’t think they have a job: They … Continue reading
Posted in Deming, Management, Management Articles, Psychology, Respect, Systems thinking
Tagged coaching, hiring, jobs, Management Articles, managing people, training
4 Comments
Negativity
Don’t be negative. Most people agree with that statement. We see being negative as bad. If you don’t have something good to say, don’t say anything. Well, I don’t agree. While presenting your ideas in a constructive way is helpful, … Continue reading
Checklists Save Lives
Checklists are a simple quality tool that have been used widely for decades. Pilots use them, without fail, to save lives. Some surgeons have been using them and the evidence is mounting that checklists can save many more lives if … Continue reading
Managing Passionate Employees
Passion vs. Productive There are actually few organizations that can support passionate employees – even if they say they want them. That’s because the original industrial revolution was designed to support productivity. Productivity means you produce. That’s how you’re measured. … Continue reading
Posted in Creativity, Management, Psychology, quote, Respect, Systems thinking
Tagged commentary, curiouscat, John Hunter, management, managers, productivity, Psychology, quote, respect for people, Systems thinking, tips
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What’s the Value of a Big Bonus?
What’s the Value of a Big Bonus? by Dan Ariely To look at this question, three colleagues and I conducted an experiment. We presented 87 participants with an array of tasks that demanded attention, memory, concentration and creativity. We asked … Continue reading
Posted in Data, Deming, Management, Psychology, Respect, Systems thinking
Tagged bonus, Data, executive pay, experiments, extrinsic motivation, Psychology
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6 Leadership Competencies
At the recent Annual W. Edwards Deming Institute Annual conference (this year held in Madison, Wisconsin) Peter Scholtes gave an excellent speech on the 6 Leadership Competencies from his book: The Leader’s Handbook. Those competencies are: The ability to think … Continue reading
Posted in Deming, Management, Psychology, Systems thinking
Tagged Deming, John Hunter, Madison, Peter Scholtes, quote, tips, variation
8 Comments
Righter Incentivization
Incentive schemes to get people “motivated” often backfire. Why can’t we figure out how to incentivize the behavior we desire and have it not backfire on us? What is the righter way to dangle incentives in front of our employees … Continue reading
Posted in Deming, Management, Psychology, quote, Respect, Systems thinking
Tagged curiouscat, Deming, Douglas McGregor, extrinsic motivation, John Hunter, motivation, quote
7 Comments
Appropriate Management
Thinking about why appropriate technology is so effective, but underutilized (though things are much better now than they were several decades ago) can help anyone improve the solutions they adopt. I would especially encourage people to stop looking for the newest management book and actually read and adopt and re-read adopt… the excellent management books from the last 50 years Continue reading
Posted in Books, Innovation, Management, Psychology
Tagged Bill Hunter, Books, commentary, engineering, management, Psychology
4 Comments
What to Wear to an Interview
Response to What to Wear for an IT Job Interview?. Is this just a huge bit stereotypical? Who can blame them for not wanting to bother with their wardrobes? Fashion is fickle. Fashion is expensive. Fashion requires imagination and inspiration, … Continue reading →