Category Archives: Deming

Posts on Managing People from Around the Web

Posted on October 18, 2010 by John Hunter

My thoughts on managing people are based on Dr. Deming’s thoughts on management. The over-simplified explanation is that people want to do good work. Performance problems should be looked at first, second, third, fourth and fifth as problems with the … Continue reading →

Posted in Carnival, Deming, Management | Tagged Carnival, coaching, Deming, managing people | 1 Comment

2010 Deming Prize

Posted on October 15, 2010 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 4 companies in 2010: Corona Corporation (Japan), Meidoh (Japan), GC Dental (China) and National Engineering Industries Limited (India). Organizations receiving the Deming Prize since 2000 by country … Continue reading →

Posted in China, Deming, India | Tagged awards, China, Deming, Deming Prize, India, Japan | 1 Comment

Positivity and Joy in Work

Posted on October 14, 2010 by John Hunter

After my father died, for years (at least 10), people I never had met before would emotionally share what a positive influence he had on their lives. He did great stuff helping organizations improve. But the majority of people were … Continue reading →

Posted in Career, Deming, Management, Psychology, quote, Respect | Tagged Bill Hunter, Career, Deming, John Hunter, Joy in Work, management, Psychology, quote, respect for people | 8 Comments

Create a System That Lets People Take Pride in Their Work

Posted on October 7, 2010 by John Hunter

I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged Deming, Joy in Work, managing people, Psychology, respect for people | 8 Comments

Build an Environment Where Intrinsic Motivation Flourishes

Posted on August 8, 2010 by John Hunter

50 years after Douglas McGregor’s classic, The Human Side of Enterprise, too many managers still have not learned that using extrinsic motivation is not an effective way to manage complex human systems (organizations). The issue is important to me because … Continue reading →

Posted in Career, Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged Career, curiouscat, Deming, intrinsic motivation, Joy in Work, leadership, managing people, motivation, Psychology, quote, Systems thinking | 12 Comments

How to Manage What You Can’t Measure

Posted on August 4, 2010 by John Hunter

In Out of the Crisis, page 121, Dr. Deming wrote: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take … Continue reading →

Posted in Deming, Management, Popular, quote, Systems thinking | Tagged curiouscat, Data, Deming, management, managing people, Popular, quote, Statistics, Systems thinking, variation | 12 Comments

Delighting Customers

Posted on July 26, 2010 by John Hunter

If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading →

Posted in Competition, Customer focus, Deming, Management, Process improvement, quote | Tagged continual improvement, curiouscat, Customer focus, customer service, Deming, management, Process improvement, quote, Systems thinking, tips | 5 Comments

Actionable Metrics

Posted on July 22, 2010 by John Hunter

Metrics are valuable when they are actionable. Think about what will be done if certain results are shown by the data. If you can’t think of actions you would take, it may be that metric is not worth tracking. Metrics … Continue reading →

Posted in Data, Deming, Management, Statistics | Tagged curiouscat, Data, Deming, evidence based management, management, Statistics, tips | 4 Comments

The Problem is Likely Not the Person Pointing Out The Problem

Posted on July 19, 2010 by John Hunter

I believe the problem is likely not the person pointing out the problem. Now granted I have often been that person. Part of what I have been tasked with doing in various jobs is finding ways to improve the performance … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged coaching, curiouscat, Deming, John Hunter, management, managing people, problem solving, Process improvement, Psychology, quote, respect for people | 5 Comments

Involve IT Staff in Business Process Improvement

Posted on July 6, 2010 by John Hunter

I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a … Continue reading →

Posted in Career, Deming, IT, Management, Popular, Process improvement, quote, Software Development, Systems thinking | Tagged agile management, Career, commentary, curiouscat, IT, John Hunter, management, Popular, Process improvement, quote, Software Development, Systems thinking | 5 Comments