Category Archives: Creativity

Good Customer Service Example

Posted on July 9, 2007 by John Hunter

IRA Toyota – Milford; Great Service [the broken link was removed] I was pleasantly surprised to find a “Service wizard” available. You create an account, specify the standard details about the car (make, model, year, mileage). If you add the VIN, they will be able to provide and maintain additional details. The slickest part of the wizard was the capability to pick a service and schedule a date. Depending upon what service you picked, the calendar changed. This wasn’t any … Continue reading →

Posted in Creativity, Customer focus, IT, Management, Quality tools, Systems thinking | Tagged , , | 1 Comment

Process Improvement and Innovation

Posted on July 4, 2007 by John Hunter

Every so often an article appears discussing the need to change focus from process improvement to innovation (and recently they are followed with quite a bit of blog talk). I disagree on several grounds. First you have needed to focus on both all the time. Second, it is not an either or choice. Third, the process of innovation should be improved. I do not believe process improvement is bad for innovation. Bad process changes can be bad for innovation. But … Continue reading →

Posted in Creativity, Deming, Innovation, Management, Process improvement, Psychology, Quality tools, quote, Systems thinking | Tagged , , , , , , | 5 Comments

Funding Google Gadget Development

Posted on June 28, 2007 by John Hunter

Google Gadgets are small tools and toys that integrate with iGoogle. Google is funding developers to work on creating gadgets through Google Gadget Ventures. Great idea. They offer: 1. Grants of $5,000 to those who’ve built gadgets we’d like to see developed further. You’re eligible to apply for a grant if you’ve developed a gadget that’s in our Google gadgets directory and gets at least 250,000 weekly page views. To apply, you must submit a one-page proposal detailing how you’d … Continue reading →

Posted in Creativity, Fun, Google, Innovation, IT, Management, Software Development | 4 Comments

People are Our Most Important Asset

Posted on June 18, 2007 by John Hunter

One of the beliefs I try and get the organizations I work for to adopt is to truly value excellent people. The costs are challenges of hiring great people, to me, makes it critical to do what you can to keep your exceptional people. I probably haven’t written about this because it can conflict with my advice against performance appraisals. I do actually believe it is possible to know certain people are great and contribute greatly to the success of … Continue reading →

Posted in Creativity, Deming, Management, Performance Appraisal, Psychology, Respect | Tagged , , , , , , , | 9 Comments

Awesome CatCam

Posted on June 10, 2007 by John Hunter

I posted this to our science and engineering blog last week: Awesome Cat Cam. It doesn’t really have anything to do with management: I suppose I could make a case for creativity… but basically it is just really cool (it also illustrates some good product design and testing points). CatCam by Juergen Perthold – this great project involved taking a digital camera and some additional equipment to create a camera that his cat wore around his neck which took pictures … Continue reading →

Posted in Creativity, curiouscat.com, Fun

Craigslist’s Ongoing Success Story

Posted on May 16, 2007 by John Hunter

Craigslist is a great web site focused largely on local connections and local ads (jobs, housing, classifieds…). It is in top 10 sites for the amount of traffic and a total staff of 24 people. eBay bought 25% of the company a few years ago but Craiglist retains a very pure customer focus. Craigslist’s Ongoing Success Story [the broken link was removed]: We don’t even look at what other companies are doing. We’re not setting out to conquer the world … Continue reading →

Posted in Creativity, Customer focus, Innovation, IT, Management | Tagged

Best Buy Rethinks the Time Clock

Posted on March 15, 2007 by John Hunter

Best Buy Rethinks the Time Clock [the broken link was removed]: With a classic flextime structure, workers arrange their schedules with their boss in advance. But under a program called Rowe, for “results-only work environment,” the boss has no say in scheduling and can judge employees only on tasks successfully completed – even if none were done in the office. The five-year-old plan now covers 60 percent of the employees at Best Buy’s corporate headquarters near Minneapolis. And by all … Continue reading →

Posted in Creativity, Respect | Tagged ,

Simple Solutions That Work

Posted on March 13, 2007 by John Hunter

Nurse, the maggots [the broken link was removed] Maggots clean wounds 18 times faster than normal treatments, can conquer MRSA and would save the NHS millions. … Recent studies have indicated that maggot therapy can cut treatment duration from 89 days to just five, and slash the cost from £2,200 to £300 per patient. Moon describes the grubs as “a highly cost-effective, highly efficient but forgotten and undervalued method of treatment”, and Caroline Flint, the Public Health Minister, says that … Continue reading →

Posted in Creativity, Health care, Management, Science | Tagged ,

Dell Innovation

Posted on February 25, 2007 by John Hunter

Dell has been taking some interesting actions recently. Several months ago they started blogging and interacting with bloggers. Those steps have been interesting since few other companies of their size have taken such action (nothing amazing, but seem much beyond the common corporate, totally out of touch attempts to adopt new technology – they seemed to be committed to actually try to learn about interactive web thinking). They recently created IdeaStorm to Turn Up the Volume of Customer Voice [the … Continue reading →

Posted in Creativity, Customer focus, IT, Management | Tagged , , , | 5 Comments

New Zealand Creativity

Posted on February 22, 2007 by John Hunter

Saving money by thinking creativity and leanly. $10 wok keeps TV station on air [the broken link was removed]: Why pay $20,000 for a commercial link to run your television station when a $10 kitchen wok from the Warehouse is just as effective? This is exactly how North Otago’s newest television station 45 South is transmitting its signal from its studio to the top of Cape Wanbrow, in a bid to keep costs down. 45 South volunteer Ken Jones designed … Continue reading →

Posted in Creativity, Lean thinking, Management | Tagged , | 1 Comment

Don’t ask employees to be passionate about the company!

Posted on February 7, 2007 by John Hunter

Don’t ask employees to be passionate about the company! People ask me, “How can I get our employees to be passionate about the company?” Wrong question. Passion for our employer, manager, current job? Irrelevant. Passion for our profession and the kind of work we do? Crucial. If I own company FOO, I don’t need employees with a passion for FOO. I want those with a passion for the work they’re doing. As we discussed in Stop Demotivating Employees Douglas McGregor … Continue reading →

Posted in Creativity, Management, Psychology, Respect, Software Development

Game Theory Management

Posted on January 26, 2007 by John Hunter

Interesting article on applying game theory to business decisions. Game theory is a tool that is not often used. Though most organizations are probably better off improving how they use the rest of their management tools, it is fun to read about and does have merit in the right situations. 16,777,236 [the broken link was removed] – That’s the number of outcomes that are possible when eight competitors each consider three strategic options. California Institute of Technology professor R. Preston … Continue reading →

Posted in Creativity, Innovation, Management, Quality tools | Tagged , ,

Innovative Marketing Podcast

Posted on January 25, 2007 by John Hunter

This podcast on Lego Mindstorms NXT, Lead Users, and Viral Marketing [the broken link was removed] is interesting. The discussion does a good job of explaining how factors like web 2.0 and “open source” can allow business to operate in a new way and take advantage of new opportunities. Understanding these ideas is much more innovative than most of what I read in the “business press.” And the message is explained clearly, so one does not need to understand these … Continue reading →

Posted in Creativity, Fun, Innovation, Science | Tagged , , , | 4 Comments

Knowledge Management – Management is Prediction

Posted on January 21, 2007 by John Hunter

This presentation web video discusses the idea of managing corporate information: Seamless Information Capture and Discovery for Corporate Memory [the broken link was removed]. The video focuses on discussing technical solutions. The most important factor to me, is the value to improving management. The technology discussed here eventually could help lead to the adoption of Dr. Ackoff’s ideas on capturing corporate decision making. Then that will allow evaluating decisions for systemic weakness and strengths to improve decision making. Ackoff’s ideas … Continue reading →

Posted in Creativity, IT, Quality tools, Systems thinking | 5 Comments

Breakthrough Thinking the Toyota Way

Posted on January 9, 2007 by John Hunter

The Elegant Solution: Breakthrough Thinking the Toyota Way (pdf) by Matthew May: One Million. That’s how many ideas Toyota implements each year. Do the math: 3000 ideas a day. That number, more than anything else, explains why Toyota appears to be in a league all their own, playing offense on a field of innovation, while their competitors remain caught in a crossfire of cost-cutting. Here’s the thing: it’s not about the cars. It’s about ideas. And the people with those … Continue reading →

Posted in Books, Creativity, Innovation, Management, Management Articles, Toyota Production System (TPS)

Google’s Answer to Filling Jobs Is an Algorithm

Posted on January 4, 2007 by John Hunter

Google Answer to Filling Jobs Is an Algorithm. First, from a “what should I do,” view, I believe, Kevin Meyer’s advice is more appropriate: The False God of the Almighty Algorithm. But Google can do some things well that are unwise for others to try. Desperate to hire more engineers and sales representatives to staff its rapidly growing search and advertising business, Google — in typical eccentric fashion — has created an automated way to search for talent among the … Continue reading →

Posted in Career, Creativity, Google, Innovation, Management | Tagged , , , | 6 Comments