Tag Archives: usability

Great Visual Instruction Example

Posted on December 14, 2007 by John Hunter

This does a great job of explaining what you need to know clearly. While this presentation for Azithromycin doesn’t prevent a mistake it sure makes it much more likely that the process can be completed successfully. We need more effort … Continue reading →

Posted in Health care, Management, Psychology, Quality tools | Tagged , , , ,

Change Your Name

Posted on December 28, 2006 by John Hunter

Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading →

Posted in Customer focus, IT, Management, Software Development | Tagged , , , , | 6 Comments

No Customer Focus

Posted on November 3, 2006 by John Hunter

John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading →

Posted in Customer focus, Fun, IT, Management | Tagged , , , | 4 Comments

Management Consulting – Web Site Evidence

Posted on October 18, 2006 by John Hunter

In, How Wipro Adapted the Toyota Production System to IT Work [the broken link was removed], Jon Miller highlights several keys to adopting lean thinking: involve everyone, learn and then do, and learn together. In Wipro’s case they should also … Continue reading →

Posted in IT, Lean thinking, Management, Management Articles | Tagged , , ,

Complicating Simplicity

Posted on August 31, 2006 by John Hunter

Complicating simplicity: Gah! Trying to read about the “Simplicity: The Art of Complexity” (er, what?) conference. But the description at the conference site is the exact opposite of simple, clear writing: An investigation of the essence of simplicity must necessarily … Continue reading →

Posted in Creativity, Management, quote, Software Development | Tagged , , , , | 1 Comment

Usability Failures

Posted on July 15, 2006 by John Hunter

‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading →

Posted in Customer focus, IT, Management, Systems thinking | Tagged , , , , , | 7 Comments

Trust: Respect for People

Posted on June 30, 2006 by John Hunter

Respect for People [the broken link was removed*], Toyota.co.jp Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. … There has been only one exception to this … Continue reading →

Posted in Deming, Lean thinking, Management, Respect, Toyota Production System (TPS) | Tagged , , , , , , | 2 Comments

Good Customer Service Example

Posted on March 26, 2006 by John Hunter

No More Lean Excuses [the broken link was removed] by Dan Jones I have recently been getting a striking reaction from many senior management audiences. They all agree that products have got vastly better over recent years, but they equally … Continue reading →

Posted in Customer focus, Lean thinking, Management | Tagged , , | 4 Comments

Great Charts

Posted on January 22, 2006 by John Hunter

Karl Hartig displays some excellent charts that he created (for the Wall Street Journal) on his web site. The charts seem very similar to what would result from applying Edward Tufte’s ideas. Rarely do I see charts that do such … Continue reading →

Posted in Data, Management | Tagged , , | 5 Comments

Improve Google

Posted on January 7, 2006 by John Hunter

In response to a post by Matt Cutts: Is there a new product or feature that you wish Google offered? Is there anything on the web that annoys you because there’s not a useful product that does exactly what you … Continue reading →

Posted in Google | Tagged , , , | 5 Comments