Tag Archives: quote

How to Get a New Management Strategy, Tool or Concept Adopted

Posted on December 6, 2010 by John Hunter

Often when learning about Deming’s ideas on management, lean manufacturing, design of experiments, PDSA… people become excited. They discover new ideas that show great promise to alleviate the troubles they have in their workplace and lead them to better results. … Continue reading →

Posted in Deming, Innovation, Lean thinking, Management, Popular, Process improvement, Psychology, Quality tools, Systems thinking | Tagged continual improvement, culture, curiouscat, Deming, leadership, lean management, lean six sigma, management tools, managing people, Popular, Process improvement, Quality tools, quote, uncategorized | 15 Comments

Good Process Improvement Practices

Posted on November 8, 2010 by John Hunter

Good process improvement practices include: standardized improvement process (pdsa, or whatever) Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading … Continue reading →

Posted in Deming, Lean thinking, Management, Process improvement, quote, Respect, Six sigma, Systems thinking | Tagged continual improvement, curiouscat, Deming, gemba, John Hunter, Lean thinking, Process improvement, Quality tools, quote, respect for people, Six sigma, Systems thinking, Toyota Production System (TPS) | 8 Comments

Respect People: Trust Them to Use good Judgment

Posted on October 28, 2010 by John Hunter

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading →

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged culture, management, managing people, Psychology, quote, respect for people, retail, Systems thinking | 3 Comments

A Theory of a System for Educators and Managers

Posted on October 25, 2010 by John Hunter

Excerpts from The Deming Library Volume XXI, Dr. W. Edwards Deming, Dr. Russell Ackoff and David Langford demonstrate that educators can begin a quality transformation by developing an understanding of the properties and powers of systems-oriented thinking. You can order … Continue reading →

Posted in Creativity, Deming, Education, Management, quote, Systems thinking, webcast | Tagged Ackoff, curiouscat, Data, Deming, Education, Innovation, learning, management, management webcast, quote, Systems thinking, theory of knowledge, webcast | 7 Comments

Positivity and Joy in Work

Posted on October 14, 2010 by John Hunter

After my father died, for years (at least 10), people I never had met before would emotionally share what a positive influence he had on their lives. He did great stuff helping organizations improve. But the majority of people were … Continue reading →

Posted in Career, Deming, Management, Psychology, quote, Respect | Tagged Bill Hunter, Career, Deming, John Hunter, Joy in Work, management, Psychology, quote, respect for people | 8 Comments

Six Sigma Interview with Jack Welch

Posted on October 4, 2010 by John Hunter

The short video includes some interesting points by Jack Welch on six sigma. GE was a huge company and did plenty of things that could be criticized. But often those criticizing take it much to far and disregard the sensible … Continue reading →

Posted in Investing, Management, Six sigma, webcast | Tagged Investing, management, management webcast, quote, Six sigma | Comments Off

Dee Hock on Hiring

Posted on August 16, 2010 by John Hunter

Great quote from Dee Hock, founder of Visa: Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; … Continue reading →

Posted in Management, quote | Tagged curiouscat, hiring, leadership, managing people, quote | 3 Comments

Build an Environment Where Intrinsic Motivation Flourishes

Posted on August 8, 2010 by John Hunter

50 years after Douglas McGregor’s classic, The Human Side of Enterprise, too many managers still have not learned that using extrinsic motivation is not an effective way to manage complex human systems (organizations). The issue is important to me because … Continue reading →

Posted in Career, Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged Career, curiouscat, Deming, intrinsic motivation, Joy in Work, leadership, managing people, motivation, Psychology, quote, Systems thinking | 12 Comments

How to Manage What You Can’t Measure

Posted on August 4, 2010 by John Hunter

In Out of the Crisis, page 121, Dr. Deming wrote: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take … Continue reading →

Posted in Deming, Management, Popular, quote, Systems thinking | Tagged curiouscat, Data, Deming, management, managing people, Popular, quote, Statistics, Systems thinking, variation | 12 Comments

Delighting Customers

Posted on July 26, 2010 by John Hunter

If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading →

Posted in Competition, Customer focus, Deming, Management, Process improvement, quote | Tagged continual improvement, curiouscat, Customer focus, customer service, Deming, management, Process improvement, quote, Systems thinking, tips | 5 Comments