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Tag Archives: Innovation
Quality is a Journey to Excellence
I recently uncovered this 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the first section of a the seminar. There is a bit of presentation that is outdated … Continue reading
Posted in Deming, Management, Respect, Systems thinking, webcast
Tagged Bill Hunter, Data, Deming, Innovation, management, respect for people, Systems thinking
3 Comments
Looking in the Mirror at Customer Focus
Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see … Continue reading
Posted in Customer focus, Innovation, Management, Systems thinking
Tagged culture, Customer focus, customer service, Innovation, Japan, management, strategy
1 Comment
Technological Innovation and Management
Technological innovation brings great opportunity for improving results and our quality of life. But transforming potential benefits into real results comes with many challenges. ASQ has asked their Influential Voices to explore the idea of the fourth industrial revolution: “this … Continue reading
Posted in Data, Innovation, Systems thinking
Tagged ASQ Influential Voices, Data, Innovation, organization as a system, Systems thinking, technology
2 Comments
Robots for Health Care from Toyota
Japan has an extremely rapidly aging population. This increases the need for health care and for assistance with everyday tasks from the elderly. Japan is also among the leading countries for developing robots for health care and living assistance. I … Continue reading
Posted in Innovation, IT
Tagged engineering, Health care, Innovation, Japan, long term thinking, system thinking, Toyota
Comments Off on Robots for Health Care from Toyota
Why Do People Fail to Adopt Better Management Methods?
It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading
Posted in Competition, Innovation, Management, Psychology
Tagged change, Innovation, leadership, Process improvement, Psychology, sports
5 Comments
Bell Labs Designing a New Phone System Using Idealized Design
I remember hearing this same story when Russ Ackoff spoke at the Hunter Conference on Quality (which was named in honor of my father) in Madison, Wisconsin. If you haven’t heard this story you are in for a treat. And … Continue reading
Posted in Innovation, Management, Process improvement, Systems thinking
Tagged Ackoff, case study, change, engineering, Innovation, management, Systems thinking, transformation, webcast
3 Comments
Getting Retweeted by Marc Andreessen Generated a Flood of Retweets
On Twitter today I was getting more than 30 times the notifications I normally get. So I took a look to see what is going on. One of my tweets was getting retweeted and liked quite a lot (nearly 100 … Continue reading
Posted in Innovation, Science
Tagged Fun, Health care, Innovation, internet
Comments Off on Getting Retweeted by Marc Andreessen Generated a Flood of Retweets
Good Startup Ideas from Startup Weekend JB (Malaysia)
I like all these startup ideas from Startup Weekend JB (Malaysia). I can’t figure out how to comment on their blog (I am guessing Tumbler just eliminates commenting?), so I started this post – and ended up adding much more … Continue reading
Posted in Customer focus, Innovation, IT
Tagged Asia, business, Customer focus, customer service, Innovation, IT, management, Software Development, startup
1 Comment
Innovative Thinking at Amazon: Paying Employees $5,000 to Quit
Amazon continues to be innovative not just in technology but with management thinking. Jeff Bezos has rejected the dictates espoused most vociferously by Wall Street mouthpieces and MBAs that encourage short term thinking and financial gimmicks which harm the long … Continue reading
Posted in Creativity, Innovation, Management, Psychology, Respect
Tagged Amazon, Bezos, Innovation, management, management system, managing people, respect for people, short term thinking, Systems thinking
1 Comment
Functional Websites are Normally Far Superior to Apps
An email to I just sent to Uber I understand the regular Uber app not having a functional website. Uber Eats not having a functional website is super lame. It strikes me similar to Walmart 15 years ago telling people … Continue reading →