Category Archives: Management

My New Book: Management Matters

Posted on August 2, 2012 by John Hunter

I have a new book in progress: Management Matters. It is now available in “pre-release format” via leanpub. The idea I am experimenting with (supported by leanpub) is pre-publishing the book online. The ebook is available for purchase now, and … Continue reading →

Posted in Books, curiouscat.com, Deming, Lean thinking, Management, Process improvement, Psychology, Quality tools, quote, Respect, Systems thinking | Tagged Books, curiouscat, Customer focus, Data, Deming, John Hunter, Lean thinking, management, respect for people, Six sigma, Systems thinking | 3 Comments

Curious Cat Management Improvement Blog Carnival #174

Posted on August 1, 2012 by John Hunter

The Curious Cat management blog carnival is published 3 times a month with hand picked recent management blog posts. I also collect management improvement articles for the Curious Cat Management Articles site; an RSS feed of new article additions is … Continue reading →

Posted in Carnival, Management | Tagged Carnival, Lean thinking, management, photos | Comments Off

Simple Customer Care: Communicate

Posted on July 17, 2012 by John Hunter

Some management issues are hard. You are often balancing priorities. Sometimes though it is extremely simple: either you have concern for customers and take actions to back that up or you have some concern but don’t do anything about it. … Continue reading →

Posted in Customer focus, IT, Management | Tagged bad customer service, bank, Customer focus, customer service | 2 Comments

Customer Focus

Posted on July 9, 2012 by John Hunter

Customer Focus is at the core of a well managed company. Sadly many companies fail to serve their customers well. To serve customers, a thorough understanding of what problem you solve for customers is needed. The decisions at many companies, … Continue reading →

Posted in Customer focus, Deming, Management | Tagged continual improvement, Customer focus, leadership, management, Systems thinking, tips | 8 Comments

Management Improvement Blog Carnival #171

Posted on July 1, 2012 by John Hunter

The Curious Cat Management Improvement Blog Carnival has been published since 2006. We find great management blog posts and share them with you 3 times a month. We hope you find these post interesting and find some new blogs to … Continue reading →

Posted in Carnival, Management | Tagged entrepreneur, hiring, management | Comments Off

Pay Attention to the Results that Matter

Posted on June 27, 2012 by John Hunter

Play pumps is a great sounding idea. Most people reading this blog have clean tap water a few steps away. Over a billion people today still struggle to get water every day. A common method to get water is using … Continue reading →

Posted in Management | Tagged charity, Customer focus, marketing, targets, technology | 2 Comments

Leading Improvement and Enjoying the Rewards

Posted on June 25, 2012 by John Hunter

The better job you do of managing the easier your job becomes. As a manager your primary responsibility is to improve the system: both the systems within your sphere of control and those outside of it. The more effectively you … Continue reading →

Posted in Management, quote, Systems thinking | Tagged coaching, curiouscat, leadership, management, managers, quote, Systems thinking, tips | 3 Comments

Moving Beyond Product Quality

Posted on June 12, 2012 by John Hunter

This month Paul Borawski (CEO of ASQ) has asked the ASQ Influential Voices to share their thoughts on moving beyond product quality. The opening paragraph of the Quality Council’s perspective is, “For some organizations, ‘quality’ remains a set of tools … Continue reading →

Posted in Management, Systems thinking | Tagged ASQ Influential Voices, long term thinking, management, quality, Quality tools, Systems thinking | 2 Comments

Management Improvement Blog Carnival #168

Posted on June 2, 2012 by John Hunter

Kevin Meyer is hosting the 168th Management Improvement Carnival. Highlights include: As noted in the last Carnival, several bloggers including yours truly took an appropriately harsh look at an article in Harvard Business Review titled It’s Time to Rethink Continuous … Continue reading →

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Management Improvement Blog Carnival #166

Posted on May 11, 2012 by John Hunter

Tim McMahon is hosting the Management Improvement Blog Carnival #166, highlights include: Performance Organizations – Art Smalley answers why is there such a resistance to creating learning organizations and why are leaders letting the future deteriorate without doing anything about … Continue reading →

Posted in Carnival, Lean thinking, Management | Tagged Lean thinking, management | Comments Off