Category Archives: Fun

Support Theatre

Posted on June 21, 2016 by John Hunter

Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre that has become so popular for government … Continue reading →

Posted in Customer focus, Fun, Management | Tagged bad customer service, commentary, customer service | 2 Comments

The Components of Genius

Posted on March 19, 2013 by John Hunter

Wonderful poster, by Grant Snider, on the question: what is genius. Related: Comic About Programers – You Have to Find What You Love To Do – Marissa Mayer Webcast on Google Innovation – Interruptions Can Severely Damage Performance

Posted in Creativity, Fun, Innovation | Tagged Creativity, Innovation | 1 Comment

Your Brain Can Jump to Incorrect Conclusions

Posted on February 27, 2013 by John Hunter

How our brain works without us realizing it often is hugely beneficial, but it also creates some faulty conclusions at times. The video gives a good synopsis of the quick intuitive leaps our brains make all the time. These are … Continue reading →

Posted in Fun, Psychology | Tagged learning, Psychology, system thinking, theory of knowledge | 2 Comments

Ackoff: Corporations Are Not Led By Those Seeking to Maximize Shareholder Value

Posted on August 23, 2012 by John Hunter

If I had to limit myself to a handful of management experts, Russel Ackoff would definitely be in that group. Thankfully there is no such limit. Ackoff once again provides great insight, with great wit, in the above clip. A … Continue reading →

Posted in Fun, Management, Systems thinking, webcast | Tagged Ackoff, aim, culture, evidence based management, leadership, management webcast, purpose, quote, theory of knowledge | 8 Comments

You’ve Got to Find What You Love

Posted on October 5, 2011 by John Hunter

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love … Continue reading →

Posted in Creativity, Deming, Education, Fun, Innovation, Psychology, quote | Tagged Career, Creativity, Education, Innovation, inspiration, intrinsic motivation, jobs, Joy in Work, motivation, Psychology, respect for people, Software Development | 9 Comments

Technical Non-Support

Posted on August 12, 2010 by John Hunter

A bit of fun from Dilbert. I have had the exact experience Dilbert does of tech support refusing to think about the actual symptoms of the problem and insisting on following some script and wasting my time – repeatedly. The … Continue reading →

Posted in Customer focus, Fun, webcast | Tagged bad customer service, Fun, meetings, webcast | 2 Comments

Kiva – Giving Entrepreneurs an Opportunity to Succeed

Posted on April 3, 2010 by John Hunter

I really like Kiva. Kiva lets you lend small amounts of money to entrepreneurs around the world. My latest loan is to a manufacturing entrepreneur in the USA. When Tony’s 6’0 6″ body could not fit in the traditional supercars, … Continue reading →

Posted in Economics, Fun, Investing, Respect, Systems thinking | Tagged Creativity, curiouscat, Economics, ethics, Investing, John Hunter, respect for people | 2 Comments

Worker Retention at Zappos

Posted on October 29, 2009 by John Hunter

Tony Hsieh, chief executive of Zappos, spoke at a recent y-combinator event (two great organizations we have mentioned before). Facebook and Zappos’s Different Views on Worker Retention “We actually want our employees stay with the company for a long time, … Continue reading →

Posted in Creativity, Deming, Fun, Management, Psychology, Respect, Systems thinking | Tagged aim, Creativity, Deming, long term thinking, management, managing people, respect for people | 2 Comments

Zappos and Amazon Sitting in a Tree…

Posted on July 23, 2009 by John Hunter

Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading →

Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking | Tagged Amazon, Bezos, Customer focus, customer service, Innovation, Investing, long term thinking, respect for people | 7 Comments

NCAA Basketball Challenge 2009

Posted on March 17, 2009 by John Hunter

Once again I have created a group on the ESPN NCAA Basketball Tournament Challenge for curiouscat college basketball fans. To participate, go to the curiouscat ESPN group and make your picks. I also created a second challenge, using Sportsline, that … Continue reading →

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