Yearly Archives: 2015

Culture Change Requires That Leaders Change Their Behavior

This month The ASQ Influential Voices are reacting to Luciana Paulise’s post: Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality [the broken link was removed]. As Luciana stated: leaders need to change their behavior first if they … Continue reading

Posted in Deming, Management | Tagged , , , , | 3 Comments

Most Popular Links on Management Sub-Reddit in 2015

I created the management sub-reddit many years ago. The management sub-reddit provides links to worthwhile management content and the members indicate those links they liked. Here is a list of the most popular links added in the last year. People … Continue reading

Posted in Management | Tagged , | 1 Comment

Making Your Case to Senior Executives

This month Dr. Suresh Gettala writes about the Talking To the C-Suite About Quality in the monthly ASQ Influential Voices post. My take is a bit different than Dr. Gettala (and most others) in that I believe CEOs are so … Continue reading

Posted in Management | Tagged , , , | 2 Comments

Change Management: Create a Culture Seeking Continual Improvement or Use Band-Aids?

Successfully shepherding change within an organization is often a challenge. Often change management strategies are mainly about how to cope with a toxic culture but exclude the option of fixing the toxic culture. Why not address the root causes instead … Continue reading

Posted in Deming, Lean thinking, Management, Psychology, Respect, Systems thinking | Tagged , , , , , , , , , | 3 Comments

Getting Retweeted by Marc Andreessen Generated a Flood of Retweets

On Twitter today I was getting more than 30 times the notifications I normally get. So I took a look to see what is going on. One of my tweets was getting retweeted and liked quite a lot (nearly 100 … Continue reading

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Teaching Students How to Use Better Management Practices

This month Edwin Garro writes about the Quality and Productivity Technical Program for high school students that has been adopted in Costa Rica. 5 high schools joined in the first year and 7 more will join in the next 2 … Continue reading

Posted in Education | Tagged , , | Comments Off on Teaching Students How to Use Better Management Practices

Human Proof Design

Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading

Posted in Creativity, Customer focus | Tagged , , , , , , | Comments Off on Human Proof Design

The Mission Statement Must Guide Action In Order To Matter

Does Mission Matter? [the broken link was removed] That is the question raised this month by Pat La Londe for the ASQ Influential Voices. I have discussed a similar topic in a previous post: Vision can be a Powerful Driver … Continue reading

Posted in Systems thinking | Tagged , , | 2 Comments

All Data is Wrong, Some is Useful

From my first blog post on this blog – Dangers of Forgetting the Proxy Nature of Data we often fail to explore whether changes in the numbers (which we call results) are representative of the “true results” of the system … Continue reading

Posted in Data, Management | Tagged , , , , , | 2 Comments

What to Do To Create a Continual Improvement Culture

This month the ASQ Influential Voices discussion explores what to do and avoid in order to create a performance culture? James Lawther shared his ideas on what not to do to get things started. I have discussed steps to take … Continue reading

Posted in Psychology, Systems thinking | Tagged , , | 5 Comments