This month The ASQ Influential Voices are reacting to Luciana Paulise’s post:
Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality [the broken link was removed].
As Luciana stated:
leaders need to change their behavior first if they want to change the entire company culture
W. Edwards Deming wrote in The New Economics:
The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge.
The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. Once the individual understands the system of profound knowledge, he will apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to.
I believe for significant changes to culture transformation of the individual is required. And I have seen this take place many times. Real gains can be made by applying a few tools and concepts effectively; without transformation. But changes to the culture come from significant changes in how people think.
In a previous post I wrote about What to Do To Create a Continual Improvement Culture
In order to create a culture that enhances your effort to continually improve you must crate systems that move things in that direction. Part of that system will be the continual assessment of how your organization is falling short of your desired culture. This requires honest assessment of the current state. And it requires those in leadership to design systems to get a clear picture on what is really happening in their organization.
Related: Create a Culture Seeking Continual Improvement or Use Band-Aids? – Transforming a Management System – A Case Study From the Madison Wisconsin Police Department – Change is not Necessarily Improvement