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Tag Archives: Systems thinking
Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading
Unpacking the Components of Hard Work to Design Better Work Conditions
Effort is grossly underrated by Jamie Flinchbaugh: There is a common phrase of “work smarter, not harder.” I get the appeal of that. Effort without clarity, efficiency, and effectiveness, has severe limits. Working smart is essential. But does that mean … Continue reading
Posted in Career, Respect, Systems thinking
Tagged Career, Joy in Work, management system, managing people, Psychology, respect for people, Systems thinking
1 Comment
Bell Labs Designing a New Phone System Using Idealized Design
I remember hearing this same story when Russ Ackoff spoke at the Hunter Conference on Quality (which was named in honor of my father) in Madison, Wisconsin. If you haven’t heard this story you are in for a treat. And … Continue reading
Posted in Innovation, Management, Process improvement, Systems thinking
Tagged Ackoff, case study, change, engineering, Innovation, management, Systems thinking, transformation, webcast
3 Comments
Unintended Consequences
Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you … Continue reading
Posted in Customer focus, Management, Process improvement, Systems thinking
Tagged airlines, Customer focus, Data, Systems thinking
1 Comment
Publish Articles Promoting Better Management Using Open Journals
William Woodall shared this wonderful article he wrote with George E. P. Box with me, Innovation, Quality Engineering, and Statistics. My thoughts on being able to read it online: Thanks Bill, it is a great article. And thanks for having … Continue reading
Posted in Systems thinking
Tagged culture, marketing, open access, Systems thinking
Comments Off on Publish Articles Promoting Better Management Using Open Journals
Root Cause, Interactions, Robustness and Design of Experiments
Eric Budd asked on The W. Edwards Deming Institute group (LinkedIn broke the link with a register wall so I removed the link): If observed performance/behavior in a system is a result of the interactions between components–and variation exists in … Continue reading
A Good Management System is Robust and Continually Improving
Imagine a big clock, the big and little and sweeping second hands moving with absolute accuracy for years and years. Then, imagine various people working within it, somehow swapping out gears and cogs without the clock stopping or slowing down … Continue reading
Your Purpose Must Be About You
Guest post by Jurgen Appelo I’m a writer. It’s the one thing that I intend to do for the rest of my life. That means, when I focus on writing, I cannot focus on knitting. Somebody else will have to … Continue reading
Posted in Psychology, Systems thinking
Tagged aim, guest post, intrinsic motivation, motivation, Psychology, purpose, Systems thinking
1 Comment
Innovative Thinking at Amazon: Paying Employees $5,000 to Quit
Amazon continues to be innovative not just in technology but with management thinking. Jeff Bezos has rejected the dictates espoused most vociferously by Wall Street mouthpieces and MBAs that encourage short term thinking and financial gimmicks which harm the long … Continue reading
Posted in Creativity, Innovation, Management, Psychology, Respect
Tagged Amazon, Bezos, Innovation, management, management system, managing people, respect for people, short term thinking, Systems thinking
1 Comment
The Aim Should be the Best Life – Not Work v. Life Balance
My father had the most job satisfaction of anyone I have known. He had no separation between work and life. We toured factories on vacation. I visited Davidson College in North Carolina because he was consulting with a client in … Continue reading →