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Tag Archives: internet
Customer Friendly Terms of Use Language
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading
Posted in Customer focus, Psychology
Tagged Customer focus, internet, usability
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Newspaper Innovation In Kansas
The newspaper industry is facing challenging times. One success story is the Lawrence Journal-World in Lawrence, Kansas. I first heard about their efforts years ago: Watchful Eyes on Kansas Media Innovations, NPR, 2005 Many media companies hoped that convergence — … Continue reading
Posted in Creativity, Customer focus, Deming, Innovation, IT
Tagged Creativity, Customer focus, Deming, Innovation, internet, IT
1 Comment
Online Data Backup and Corporate Blogging
This is a good example of a sensible corporate blog post, Online Data Backup [the broken link has been removed, breaking links is not a good practice for any website]. Their blog is fairly staid and impersonal (which is not … Continue reading
Posted in Creativity
Tagged blogs, communication, internet, marketing
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Disruptive Innovation Example: Eliminate Your Phone Bill
Clayton Christensen’s ideas on disruptive innovation are very powerful. I have written about Innovation Thinking with Clayton Christensen previously. Here is an example of such innovation. All you need is a broadband internet connection and you can Kiss your phone … Continue reading
Posted in Innovation
Tagged bad customer service, disruptive innovation, Innovation, internet, usability
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Lame Move by Google
Google does great things and makes good decisions most often. However a recent move on their part has ended very lamely. As part of what their 10th anniversary celebration they provided a search of the 2001 index (the oldest index … Continue reading
Posted in Customer focus, Google, IT
Tagged Creativity, Customer focus, engineering, Google, internet, usability
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Making Life Difficult for Customers
Companies seem to think technology is an excuse to provide bad service. Or maybe they don’t need any excuse at all to do so, based on how often they provide bad service. My latest experience with lame pointy haired boss … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, internet, Madison, Software Development, usability, Wisconsin
5 Comments
Management Articles, Posts…
Reddit is a web site that ranks web pages by user votes. If you login and vote yourself they will develop a pattern of what you like and can show you a list of the pages you are likely to … Continue reading
Posted in curiouscat.com, IT, Management, Management Articles, Tags
Tagged internet, John Hunter, Management Articles
1 Comment
Amazon S3 Failure Analysis
Amazon Simple Storage Service (S3) is a service providing web hosting. The cloud computing solution has been used by many organizations successfully. However the solution has experienced some problems including failing for much of the day on July 20th. Amazon … Continue reading
Posted in Innovation, IT, Management, Software Development
Tagged Amazon, disruptive innovation, Innovation, internet, Software Development
1 Comment
Bezos on Internet Boom
The webcast shows Jeff Bezos, Amazon.com founder and CEO, speaking at TED on the internet boom. He compares the boom to the gold rush highlighting the similarities. But then he compares the internet to the development of industry around electricity. … Continue reading
Posted in Innovation, Management, webcast
Tagged Amazon, Bezos, internet, TED, webcast
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Customers Get Dissed and Tell
There are those rare companies where interacting with them is not a dreaded experience: Trader Joe’s, Southwest Airlines, Ritz Carlton, Crutchfield, Cannon, Groovix. There are not many. And even just providing something that just works is seen as a treat. … Continue reading
Posted in Customer focus, Deming, Management, Psychology
Tagged bad service, blogs, Customer focus, Deming, inspection, internet, overpaid executives, Psychology, Systems thinking
7 Comments
