- How are stories of successful companies leading us astray? by Karen Wilhelm – “correlation does not equal causation, a inspecting a “sample” consisting only of good parts will not yield good information about a process, and anecdotal evidence is interesting but not acceptable as proof of a hypothesis.”
- SBTI Response to WSJ Article by Joe Ficalora and Joe Costello – “By and large the executives who have left GE and AlliedSignal (now Honeywell) and other Six-Sigma companies who became top executives have uniformly started Six-Sigma and Lean programs at their new companies, and nearly all successfully deployed it.”
- Mark Graban interviews Jim Womack: Machine Revisited (podcast): “The job of ‘Machine’ was to describe a complete business system… ‘the biggest disappointment… was to have people tell me it was a great book about factories.'”
- Why few organizations adopt systems thinking by Russell L. Ackoff – “To understand why organizations do not use mistakes as opportunities for learning, other than a disposition inherited from educational institutions, we must recognize that there are two types of mistake: errors of commission and errors of omission.”
- Kano Model by Robert Thompson – “Attractive quality attributes can be described as surprise and delight attributes; they provide satisfaction when achieved fully, but do not cause dissatisfaction when not fulfilled.” – Curious Cat on the Kano Model

-
Tags
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
