How Toyota Can Save Your Life…at the hospital by Mark Graban, another great manifesto from Change This:
True. If the context of the problem is not understood the efforts to improve will not be as effective as they could be.
Unfortunately, the healthcare world operates in a highly litigious environment where there are financial or legal incentives to cover up and hide the cause of problems. It is easier to let an individual take the fall and let the public believe that the problem has been solved because the person at fault was fired or prosecuted.
Exactly the problem. Instead of fixing the system, make excuses, blame people and leave the system just as susceptible to error in the future. Good article – read it.
Related: Epidemic of Diagnoses – Thoughts on Hospital Management by Deming – Evidence-based Management – articles on better health care – PBS Documentary: Improving Hospitals – Management Improvement in Healthcare – USA Healthcare Costs Now 16% of GDP – Health Care Crisis