Curious Cat Management Improvement Blog: Deming, lean thinking, innovation, customer focus, continual improvement, six sigma.
September 6, 2006
Thoughts on Hospital Management by Deming

Dr. W. Edwards Deming, 1951

The latest newsletter from the W. Edwards Deming Institute includes the photo of Dr. Deming from 1951 and: Some notes on management in a hospital by W. Edwards Deming, Ph.D.:

Fifteen hours elapse between dinner and breakfast. I was hungry in the middle of the night, first night. Fortunately had candy bars on hand. I have learned how to acquire and store up food like a squirrel if I get hungry during the night.

Dr. Deming had a sense of humor (the smile in the picture is quite different from the photos I normally see).

A physician cannot change the system. A head nurse cannot change the system. Meanwhile, who would know? To work harder will not solve the problem. The nurses couldn’t work any harder.

I will attend the W. Edwards Deming Institute Fall Conference in Washington DC, October 14th and 15th - send me a note if you plan on attending.

Related: Management Improvement conferences and seminar calendar - PBS Documentary: How Hospitals Heal Themselves - Destroyed by Best Efforts - blog posts on Deming’s management ideas

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