I am joining the ASQ Influential Voices project for 2012. The effort started last year when ASQ chose a few people to participate in a group effort to share their thoughts on various topics in quality improvement. I have been asked to join for 2012, along with a couple lean bloggers (Mark Graban and Tim McMahon) and others. Each month the ASQ executive director will post on a topic and I, and the other influential voices participants, will share out thoughts on that topic.
My history with ASQ extends back into my childhood. My father, William Hunter, was the founding chair of the ASQ Statistics division. They now administer the Hunter Award, which recognizes substantial contributions to statistical consulting, education for practitioners, and integration of statistics with other disciplines as well as demonstrated excellence in communication and implementing innovative applied statistical methods.
I joined with a group of people to lead the Public Sector Quality Improvement Network shortly after it was formed. The network aimed to help those in the public sector use quality management principles to improve performance. That group of people was one of the most impressive I have worked with; including Tom Mosgaller, Michael Williamson, Barry Crook, Nathan Strong and others. We decided to join with ASQ: that effort has become the ASQ Government Division. Another outgrowth of those efforts was my Public Sector Continuous Improvement Site, which I continue to run.
The Public Sector Network also connects back to my father; Tom Mosgaller and Michael Williamson worked on the quality efforts in the Madison, Wisconsin (at the City of Madison and the University of Wisconsin – Madison). Michael worked in for Joe Sensenbrenner, and then brought the new management ideas to his roles with university. My father approached the mayor, Joe Sensenbrenner, about applying management improvement ideas at the city. The mayor agreed and my father documented that effort in Dr. Deming’s classic, Out of the Crisis as the first government application of Deming’s management principles. See pages 245-247 of Out of the Crisis and also Joe Sensenbrenner’s classic article in the Harvard Business Review: Quality Comes to City Hall. Peter Scholtes was also part of that initial project at the First Street Garage in Madison, Wisconsin.
Terry Holmes (president of the local labor union), Joe Turner (division foreman) and Bill Hunter (consultant), working on the First Street Garage project. They went and presented to executives at Ford (where Dr. Deming was working) on the cooperation between union and management in the City of Madison project.
You can read a bit more about the work in Madison in George Box’s (an ASQ fellow) article – William Hunter: An Innovator and Catalyst for Quality Improvement. And also in: Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin by William G. Hunter, Jan O’Neill, and Carol Wallen and Quality in the Community: One City’s Experience by George Box, Laurel Joiner, Sue Rohan and Joseph Sensenbrenner (1989). These documents are all made available by the Center for Quality and Productivity Improvement at the University of Wisconsin – Madison that was founded by George Box and my father.