Monthly Archives: August 2014

Revolutionary Management Improvement May Be Needed But Most Management Change is Evolutionary

This month the ASQ Influential Bloggers were asked to respond to the question – will the future of quality be evolutionary or revolutionary? I think it has been and will continue to be both. Revolutionary change is powerful but very … Continue reading

Posted in Deming, Lean thinking | Tagged , , , , , , | 1 Comment

Out of Touch Executives Damage Companies: Go to the Gemba

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , | Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba

Use Urls – Don’t Use Click x, Then Click y, Then Click z Instructions

In the 1980s software applications had to use click x, then click y, then click z type instructions to get you to a specific location in a software application (or at least they had a decent excuse to do that). … Continue reading

Posted in Customer focus, Software Development | Tagged , , , , , | 2 Comments