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Monthly Archives: May 2008
Outsourcing To America
Outsourcing To America [the broken link was removed] Toyota began operating in North America in the mid-1980s. It currently operates seven automotive plants there, four of which are in the U.S. A fifth plant is under production in Mississippi. Toyota … Continue reading
Posted in Economics, Lean thinking, Management Articles, Manufacturing, Toyota Production System (TPS)
Tagged cars, Manufacturing, Mexico, Toyota, USA
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Paying New Employees to Quit
[the video is no longer available] Training new employees and then paying them to quit, sounds pretty bizarre; Zappos is not afraid of doing things differently. Why Zappos Pays New Employees to Quit – And You Should Too [Harvard broke … Continue reading
Posted in Creativity, Customer focus, Innovation, Management, Respect, webcast
Tagged customer service, respect for people
5 Comments
Why is Customer Service So Bad?
Why is it? I really don’t know. It drives me crazy though – having to put up with horrible service again and again. Is it possible that only a few people actually care about service? I know I care about … Continue reading
Some Posts from May 2005
Here are just a few posts from 3 years ago this month on the Curious Cat Management Improvement blog: A Traffic Congestion Non-Solution – Brain Joiner on Dr. Deming – Open Source Management Terms – Google: Good Service not Arbitrage … Continue reading
Posted in Management
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Deming Auto Repair
Here is an interesting example of an auto repair shop applying Deming’s ideas, AGCO Automotive in Baton Rouge, Louisiana: In this section we hope to present our business philosophy, through a series of articles written by president Louis Altazan. Our … Continue reading
Well Managed Companies
If a company is dependent on one (or more) people to perform then it is in danger. Processes should be in place that don’t risk the success of the company on the performance of a specific person. If your organization … Continue reading
Posted in Management, Process improvement, Psychology
Tagged management, Systems thinking
3 Comments
Management Improvement Carnival #35
Kevin Meyer is hosting Management Improvement Carnival #35 on the Evolving Excellence blog, some of the highlights include Hidden Problems from TPM Log. "We must encourage people to speak up and identify problems. We must also develop avenues for people … Continue reading
Posted in Carnival, Management
Tagged Carnival, lean manufacturing, management
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Fed Funds Rate Changes Don’t Presage Mortgage Rate Changes
The recent drastic reductions again emphasize (once again) that changes in the federal funds rate are not correlated with changes in the 30 year fixed mortgage rate. In the last 4 months the discount rate has been reduced nearly 200 … Continue reading
China Outsourcing Manufacturing to USA
Chinese firms bargain hunting in U.S. Liu is investing $10 million in the Palmetto State, building a printing-plate factory that will open this fall and hire 120 workers. His main aim is to tap the large American market, but when … Continue reading
Toyota Execution Not Close to Being Copied
The Open Secret of Success Toyota’s innovations, by contrast, have [focused] on process rather than on product, on the factory floor rather than on the showroom. That has made those innovations hard to see. But it hasn’t made them any … Continue reading →