Håkan Forss, King (interactive entertainment games), presentation at the GOTO Copenhagen 2015 conference.
I strongly recommend Mike Rother’s book: Toyota Kata.
Description from Workshop description “The Toyota Kata Experience”
I think the great number of worthwhile conference presentations we can all now get sitting wherever we are provides us a great opportunity (and lets us avoid missing out of good ideas because “How could they know“).
A point made in the presentation that is very simple but still constantly the source of failure is that the current system isn’t supporting improvement. Retrospectives are a good method to help improve but if there is no time to think about the issues raised and come up with experiments to improve and review of whether those experiments worked or not and why failure to improve is the expected result.
Creating a culture where it is expected that any improvement ideas are tested and evaluated is one of the most important changes on the path to a company that will be able to continually improve. If not, what happens is some changes are good, many are not and soon people lose faith that any effort is worth it because they see how poor the results are. By taking care to evaluate what is working and what isn’t we create a process in which we don’t allow ad hoc and unsuccessful changes to demoralize everyone.