Category Archives: Psychology

Profound Podcast with John Hunter, Part Two

John Willis interviewed me for his Profound podcast series, this posts is about part two of the interview (listen to part two of the podcast, John Hunter – Curious Cat). See my post on part one of the interview. John … Continue reading

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Interview of Bill Hunter: Improving Quality and Productivity in Organizations

Interview of William G. Hunter on Improving Quality and Productivity in Organizations by Peter Scholtes. Bill taught a course at the University of Wisconsin – Madison, Improving Quality and Productivity in Organizations, which was co-sponsored by the business school, statistics … Continue reading

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How to Successfully Lead Change Efforts

ASQ has asked their Influential Voices to explore the question “How can an individual become a successful Change Leader?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. … Continue reading

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Design the Management System with an Appreciation of Confirmation Bias

To create strong organizations we must create management systems using an appreciation of psychology. We must understand that people have tendencies that must be addressed by designing a management system built to take advantage of the strength those people bring … Continue reading

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My Willing Worker Award

Here is an image of the employee of the quarter award I received from Bill Scherkenbach. I have received other awards and I don’t think those awards were given with any more understanding of the contributions to results due to … Continue reading

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Effective Change Management Strategies and Tactics

ASQ has asked their Influential Voices to respond to the question: What are some recommended strategies or tactics to help achieve successful change management? See my past blog posts as part of the ASQ Influential Voices program (I have participated … Continue reading

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Peter Scholtes on Teams and Viewing the Organization as a System

In this presentation Peter Scholtes provides an explanation of teams within the context of understanding an organization of a system: We will not improve our ability to achieve our purpose by empowering people or holding people accountable. I know that … Continue reading

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Good Project Management Practices

I find myself working as a project manager, or a program management consultant more frequently in the last few years. As would be expected by those reading the Curious Cat Management Improvement blog, my project management views are based on … Continue reading

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Quality of the Entire Customer Experience

There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading

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The Importance of Critical Thinking and Challenging Assumptions

There are many factors that are important to effectively practice the management improvement ideas that I have discussed in this blog for over a decade. One of the most important is a culture that encourages critical thinking as well as … Continue reading

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