Category Archives: Systems thinking

Toyota’s Real Secret?

Posted on January 24, 2007 by John Hunter

Well actually it isn’t a secret – it is in fact the Toyota Production/Management System. Maybe, if people assume the TPS is about improvement in the factory alone, then they could miss the true importance as the management system that it is. So I quibble a little bit with the title but this is actually a good article by John Teresko, Toyota’s Real Secret: Hint, It’s Not TPS [the broken link was removed]: Toyota’s time-to-market metrics are one measure of … Continue reading →

Posted in Management, Management Articles, Manufacturing, Systems thinking, Toyota Production System (TPS) | Tagged ,

Systems Improvement Example

Posted on January 22, 2007 by John Hunter

Interesting paper – The Dynamics of Crowd Disasters: An Empirical Study [the broken link was removed] (see other interesting material on the website). Systems thinking allowed the engineers to design a solution that wasn’t about enforcing the existing rules more but changing the system so that the causes of the most serious problems are eliminated. analysis of unique recordings of the Muslim pilgrimage in Mina/Makkah, Saudi Arabia. It suggests that high-density flows can turn “turbulent” and cause people to fall. … Continue reading →

Posted in Science, Systems thinking | Tagged , | 2 Comments

Knowledge Management – Management is Prediction

Posted on January 21, 2007 by John Hunter

This presentation web video discusses the idea of managing corporate information: Seamless Information Capture and Discovery for Corporate Memory [the broken link was removed]. The video focuses on discussing technical solutions. The most important factor to me, is the value to improving management. The technology discussed here eventually could help lead to the adoption of Dr. Ackoff’s ideas on capturing corporate decision making. Then that will allow evaluating decisions for systemic weakness and strengths to improve decision making. Ackoff’s ideas … Continue reading →

Posted in Creativity, IT, Quality tools, Systems thinking | 5 Comments

Reacting to Product Problems

Posted on January 20, 2007 by John Hunter

Previously we posted on recalls at Toyota and Sony. Recently Toyota announced another large recall. Investor’s Business Daily writes on the topic in: The Ups And Downs Of Doing Product Recalls – Japan-Style [the broken link was removed]: Kitayama also said Akio Toyoda, grandson of Kiichiro Toyoda, Toyota’s founder, played a key role by opening a direct line to suppliers that had supplied defective car parts. He stressed that quality comes before meeting delivery deadlines. Interesting. The article also discusses … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking, Toyota Production System (TPS) | Tagged , , ,

Think Long Term Act Daily

Posted on January 17, 2007 by John Hunter

Great stuff from the DailyKaizen [the broken link was removed]: Over the last three months we have been working to incorporate PDCA discipline into our Model Line planning process. We are quite literally building a new management system in the organization and it is fascinating. There are many attributes of this system including developing standard work for managers, redesigning the strategic planning process, developing a strategic deployment process and most important formalizing the checking process at all levels. It will … Continue reading →

Posted in Deming, Management, Process improvement, Systems thinking | Tagged | 1 Comment

Performance Appraisals – Is Good Execution the Solution?

Posted on January 15, 2007 by John Hunter

Performance review proponents say the way it is done matters most[the broken link was removed] (based on reaction to: Performance appraisals get low marks[the broken link was removed]): Deming, it seems, has many fans. His view of performance reviews? He included them in his catalog of the “seven deadly diseases” afflicting U.S. management in the late 20th Century. Byrne referred to Deming when he wrote: “The ‘report card’ type of yearly review [does] more harm than good. Review the person … Continue reading →

Posted in Deming, Performance Appraisal, Systems thinking | Tagged , , , , | 3 Comments

In-house Health Clinics

Posted on January 14, 2007 by John Hunter

Big Companies Turning To In-house Health Clinics (article removed – poor usability – so link removed) Today a new wave of clinics is opening, driven largely by a motive that was less of a factor in the past: employers’ desires to reduce their health insurance premiums by taking care of workers before they need to see outside doctors. More than 100 of the nation’s 1,000 largest employers now offer on-site primary care or preventive health services – a number forecast … Continue reading →

Posted in Health care, Management, Systems thinking, Toyota Production System (TPS) | 1 Comment

How to Improve

Posted on December 12, 2006 by John Hunter

My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is learning about the ideas of Deming, Ackoff, Ohno, Chirstensen, Scholtes, Womack… and then adopting those ideas. In doing so learning about management tools and concepts as they are applied to your work. Here is a simple example. Years ago, my … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, Respect, Systems thinking | Tagged , , , , , , , , , , | 12 Comments

Ritz Carlton and Home Depot

Posted on December 6, 2006 by John Hunter

Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading →

Posted in Customer focus, Management, Systems thinking | Tagged , , , , | 3 Comments

From Lean Tools to Lean Management

Posted on November 22, 2006 by John Hunter

From lean tools to lean management (link broken by site so I removed it) by Jim Womack: Only management by science through constant experimentation to answer questions can produce sustainable improvements in value streams. (Toyota’s A3 is a wonderful management tool for putting science to work and I’ll have more to say about it in the next few months.) Please understand: Lean tools are great. We all need to master and deploy them, and our efforts of the last 15 … Continue reading →

Posted in Lean thinking, Management, Management Articles, Quality tools, Systems thinking

The Lean MBA

Posted on November 20, 2006 by John Hunter

Kevin Meyer recaps the ideas of Improving Management Education [the broken link was removed] by M.L. Emiliani in his post – The Lean MBA. I suggest reading his post and the original article. In the Curious Cat Science and Engineering blog, The Future is Engineering points to 2 great essays on the secret of Silicon Valley. Guy Kawasaki puts it well, though in my opinion far to kind to our current MBA system (the inordinate focus on accounting does actual … Continue reading →

Posted in Education, Lean thinking, Systems thinking | Tagged , | 1 Comment

Sub-Optimize

Posted on November 15, 2006 by John Hunter

From the “you call this agile?” department by Joel Spolsky: Yes, context switching is painful. Yes, you need to take into account the costs of context switching when you interrupt someone’s work. But every decision has pros and cons and when I hear a manager who is just talking about the cons without considering the pros, that manager is not doing their job. This is a simple article about basically choosing to sub optimize a part to optimize the whole. … Continue reading →

Posted in Customer focus, IT, Management, Software Development, Systems thinking | 2 Comments

Respect for Workers

Posted on November 4, 2006 by John Hunter

Respect at “In-N-Out” Burger: They start employees at almost $10, quite a premium over all the other fast food places that are trying to get the cheapest labor possible. … But the thing that really jumped out at me was a brief exchange with a college-age worker who left a job with a law firm to work at In-N-Out. Not only was the pay better, but they treat him with RESPECT at In-N-Out. NPR podcast: Pay Helps Keep Workers at … Continue reading →

Posted in Deming, Management, Respect, Systems thinking | 2 Comments

Righter Performance Appraisal

Posted on October 9, 2006 by John Hunter

Speaking of “doing the wrong things righter” Microsoft has eliminated forced rankings in performance appraisal: to do performance appraisals righter. Microsoft exec puts her stamp on human resources: The forced curve was company policy. And it climbed up a list of employee gripes that grew as Microsoft’s stock, which accounts for much of the company’s compensation, languished. In May, after barely a year as Microsoft’s human-resources chief, Lisa Brummel swept away “artifacts of the past,” starting with the widely disliked … Continue reading →

Posted in Data, Management, Performance Appraisal, Psychology, Systems thinking | Tagged , , , , | 1 Comment

Doing the Wrong Things Righter

Posted on October 8, 2006 by John Hunter

The more we manage, the worse we make things by Simon Caulkin The distinguished systems theorist Russ Ackoff describes the trap as ‘doing the wrong thing righter’. ‘The righter we do the wrong thing,’ he explains, ‘the wronger we become. When we make a mistake doing the wrong thing and correct it, we become wronger. When we make a mistake doing the right thing and correct it, we become righter. Therefore, it is better to do the right thing wrong … Continue reading →

Posted in Deming, Management, Systems thinking | Tagged , | 3 Comments

Google Shifts Focus

Posted on October 7, 2006 by John Hunter

It appears Google has decided it is time to put more resources into improving their many existing products (Gmail, News, Video, Maps, Picassa, Spreadsheets, Checkout, GoogleTalk, AdSense for Radio, GoogleReader, BlogSearch, GoogleGroups,…). That makes sense to me. When Google had few other products I think it was likely wise to push a bunch of stuff out the door quickly. Now that they have a bunch of decent, but not really great products, adjusting and taking the opportunity to improve those … Continue reading →

Posted in Google, IT, Management, Software Development, Systems thinking