Category Archives: Management

The Toyota Way – Two Pillars

Posted on April 15, 2010 by John Hunter

Toyota is receiving plenty of criticism now, much of it for good reason. There is also a large amount of psychology involved. From what I have seen, the insurance companies still see better claims history (fewer and lower cost claims) against Toyota than other manufacturers. And there is another strain that seems to enjoy criticizing what has been praised. Toyota does need to improve. But that is improvement of the existing management system, not a need to radically change the … Continue reading →

Posted in Deming, Lean thinking, Management, Manufacturing, Popular, Process improvement, quote, Respect, Toyota Production System (TPS) | Tagged , , , , , , , , , , , | 18 Comments

Management Improvement Carnival #94

Posted on April 10, 2010 by John Hunter

The Curious Cat Management blog carnival highlights management blog posts 3 times each month. I have also collected hundreds of online management improvement articles in the Curious Cat Management Library. Why You Should Never Listen to Your Customers by Mark Cuban – “Your customers can tell you the things that are broken and how they want to be made happen. Listen to them. Make them happy. But they won’t create the future roadmap for your product or service. That’s your … Continue reading →

Posted in Carnival, Management | Tagged , | 1 Comment

Taxes per Person by Country

Posted on April 7, 2010 by John Hunter

I think that the idea that data lies is false, and that such a notion is commonly held a sign of lazy intellect. You can present data in different ways to focus on different aspects of a system. And you can make faulty assumptions based on data you look at. It is true someone can just provide false data, that is an issue you have to consider when drawing conclusions from data. But often people just don’t think about what … Continue reading →

Posted in Data, Economics, Management | Tagged , , , | 1 Comment

Management Blog Posts From April 2006

Posted on April 5, 2010 by John Hunter

Here are some of the blog posts from the Curious Cat Management Improvement made in April 2006: PBS Documentary: Improving Hospitals – “Systems thinking allows leaders and staff to see the complex, modern workplace with ‘new eyes’ and turn problems into improvements. It has saved up to 50 percent in costs, thousands of lives, and avoided hundreds of thousands of medical errors.” Manufacturing Jobs Data: USA and China – “So 10-20% of manufacturing jobs disappeared worldwide from 1995 to 2002. … Continue reading →

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Aligning Marketing Vision and Management

Posted on March 23, 2010 by John Hunter

Why do so many companies market one thing and provide something else? I know it might be easier to sell something different than what you offer your customer today. But if you decide to market one vision, why don’t you change your organization to actually offer that? I suspect this is substantially due to the outsourced nature of large marketing efforts. It makes sense to me that when you outsource your marketing message creation it isn’t tied to your management … Continue reading →

Posted in Customer focus, Management, Popular, quote, Respect, Systems thinking | Tagged , , , , , , , , | 6 Comments

Management Improvement Carnival #92

Posted on March 20, 2010 by John Hunter

The Curious Cat Management blog carnival selects recent management blog posts 3 times each month. Also visit the Curious Cat Management Library for online management improvement articles. The 7 Software Development Wastes by Jack Milunsky – “1) Keep your stories small, and unambiguous. 2) Ensure that each story has well defined acceptance test criteria (assisted by input from the customer). 3) Ensure that your code is well tested. Adopting good Test Driven Development habits will pay back in spades…” Strengths, … Continue reading →

Posted in Carnival, Management | Tagged , | 4 Comments

Toyota’s Journey to Lean Software Development

Posted on March 18, 2010 by John Hunter

Toyota’s journey from Waterfall to Lean software development by Henrik Kniberg Toyota builds cars (duh). In the past that didn’t involve much software, and the little software that was needed was mostly developed by suppliers and embedded in isolated components. Toyota assembled them and didn’t much care about the software inside. But “The importance of automatic electronic control system has been increasing dramatically year by year” said Ishii-san. A modern car is pretty much a computer on wheels! In a … Continue reading →

Posted in Innovation, IT, Lean thinking, Management, Quality tools, Software Development, Toyota Production System (TPS) | Tagged , , , , , ,

Bill George on Leadership

Posted on March 15, 2010 by John Hunter

Bill George is professor of management practice at the Harvard Business School and former chairman and CEO of Medtronic, the world’s leading medical technology company. Under his leadership, Medtronic’s market capitalization grew from $1.1 billion to $60 billion, averaging 35 percent a year. He is the author of the best-selling Authentic Leadership and a board member of Goldman Sachs, Target, and Novartis. His board membership at Goldman Sachs certainly leaves him with something to answer for (which I don’t think … Continue reading →

Posted in Management | Tagged , , | 6 Comments

Improving Software Development with Automated Tests

Posted on March 8, 2010 by John Hunter

Automated software testing is a mistake proofing (poka-yoke) solution for software development. The way automated testing works is that software code is written that tests the software code of the application. This automated testing code test that business rules are correctly being followed by the code in the application. So for example, a user should not be able to create a new account without entering password. Then you create code that does not allow an account to be created without … Continue reading →

Posted in IT, Lean thinking, Management, Process improvement, Quality tools, Software Development | Tagged , , , , , , , , , , | 8 Comments

Management Improvement Carnival #90

Posted on March 2, 2010 by John Hunter

The Curious Cat Management Improvement blog carnival provides links to recent blog posts for those interesting in improving management of organizations. Leader Standard Work Should Be…Work! by Mark Hamel – “A lean leader’s standard work, among other things, may require him to check a particular work cell once in the morning and once in the afternoon to ensure that the workers are maintaining their plan vs. actual chart (usually by hour), and that specific and meaningful reasons for any shortfalls … Continue reading →

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Get Rid of the Performance Review

Posted on February 25, 2010 by John Hunter

How Much Do You Hate Performance Reviews? by Bob Sutton Deming emphasized that forced rankings and other merit ratings that breed internal competition are bad management because they undermine motivation and breed contempt for management among people who, at least at first, were doing good work. … If you want to read the most compelling and complete case against the traditional performance evaluation, however,I suggest that you pre-order UCLA Professor Sam Culbert’s new book Get Rid of the Performance Review. … Continue reading →

Posted in Books, Deming, Management, Performance Appraisal | Tagged , , , , , | 3 Comments

Management Improvement Carnival #89

Posted on February 22, 2010 by John Hunter

The Curious Cat Management blog carnival highlights management blog posts 3 times each month. Also visit the Curious Cat Management Library for online management improvement articles. Three Surprises About Change by Chip and Dan Health (this is actually the full text of the first chapter of their new book, Switch, they wrote the great Made to Stick previously) – “we don’t promise that we’re going to make change easy, but at least we can make it easier. Our goal is … Continue reading →

Posted in Carnival, Management | Tagged | 1 Comment

Short Term Investing Focus

Posted on February 17, 2010 by John Hunter

Buffett’s New CEO Shows Analysts, Hedge-Fund Managers to Door [the broken link was removed] Buffett’s Berkshire Hathaway Inc. completed the buyout yesterday after winning the approval of Burlington Northern investors. The deal, valued at $100 a share, allows Rose to hand out returns of nearly 300 percent, plus dividends, to investors who bought stock the day he was named CEO in 2000. The problem, he said, is that shareholders with that length of commitment are dwindling in number and influence. … Continue reading →

Posted in Deming, Investing, Management | Tagged , , , , , | 4 Comments

More Reasons to Avoid Layoffs

Posted on February 11, 2010 by John Hunter

Lay Off the Layoffs by Jeffrey Pfeffer As its former head of human resources once told me: “If people are your most important assets, why would you get rid of them?” … In fact, there is a growing body of academic research suggesting that firms incur big costs when they cut workers. Some of these costs are obvious, such as the direct costs of severance and outplacement, and some are intuitive, such as the toll on morale and productivity as … Continue reading →

Posted in Deming, Health care, Lean thinking, Management, Management Articles, Psychology, Respect | Tagged , , , , , , , | 1 Comment

Circle of Influence

Posted on February 9, 2010 by John Hunter

In, The Seven Habits of Highly Effective People, Steven Covey discusses the circle of control, circle of influence and circle of concern. This provides a good framework from which to view issues as you look for improvement strategies. Within your circle of control you have much more autonomy and have less need to win others over to your plan. However, in practice, even here, you benefit from winning over those who are involved (for example you are their boss). Our … Continue reading →

Posted in Career, Creativity, Deming, Management, Popular, Psychology, quote, Respect, Systems thinking | Tagged , , , , , , , , , | 9 Comments

Observations of a New Googler

Posted on February 6, 2010 by John Hunter

Some interesting thoughts from a new Google engineer, Things I’ve learned at Google so far I would describe Google’s culture as “creative chaos”. There was some confusion about where I was supposed to be when I started. This resulted in the following phone call, “Hello?”, “Hello Ben, this is Conner (that’s my new manager), where are you?” “Mountain View.” “Why are you there?” “Because this is where the recruiter said to go.” “Good answer! Nice of them to tell me. … Continue reading →

Posted in Creativity, Google, Innovation, IT, Management, Software Development | Tagged , , , , | 2 Comments