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Category Archives: IT
Our Policy is to Stick Our Heads in the Sand
Conversation with Boston Volkswagen [the broken link was removed] by Paul Graham I recently looked into getting a new car. The Kafkaesque conversation that resulted would have been funny if it were happening to someone else. If only Volkswagen could … Continue reading
Posted in Customer focus, Innovation, IT, Management
Tagged bad customer service, Customer focus, IT, Management
2 Comments
Innovation Example
Farecast is a cool internet application, and one that might actual save you money to buy, say a digital camera. Farecast provides data and analysis to those looking to purchase airplane tickets. The graph above shows ticket prices for tickets … Continue reading
Posted in Fun, Innovation, IT, Systems thinking
3 Comments
Toyota IT for Kaizen
How Toyota Uses Information Technology (IT) for Kaizen [the broken link was removed] by Jon Miller. He quotes Toyota’s CIO from the Japanese article: Part of my job as CIO is to take on these company-wide issues and use this … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged IT, Management, Quality tools, Toyota
3 Comments
Dell, Reddit and Customer Focus
Reddit is a site for what’s new and popular on the web (votes by the user community rate web links). That user community is highly skewed toward software engineers who are a bit irreverent (as some of the language in … Continue reading
Posted in Customer focus, IT, Management
Tagged bad customer service, Customer focus, Systems thinking
10 Comments
Deming’s 14 Obligations of Management
Deming and his 14 Points [the broken link was removed] with comments from the Random Thoughts from a CTO blog. Curious Cat’s Deming on Management Deming’s 14 Points on the Curious Cat site 2 minute webcast of Deming (and Robert … Continue reading
Posted in Deming, IT, Management, Management Articles
Tagged Deming
Comments Off on Deming’s 14 Obligations of Management
Planet Kaizen
Toyota has a section on their web site called Planet Kaizen [the broken link to www.toyota.com/planetkaizen was removed, this is a rare instance where they are doing us a favor by removing this poorly designed application from the internet]: “what … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged bad usability, internet, IT, Software Development, Toyota, usability
1 Comment
Bad Visual Controls – Software
Bad Visual Controls Example: Software via Lean Manufacturing Blog. Funny example. If I had to use it I might use a different adjective. In the example, the software uses icons that are not obvious. The user has pasted labels on … Continue reading
Posted in Fun, IT, Lean thinking, Management, Software Development
Tagged Software Development, usability, visual work instructions
2 Comments
IQ and Muda: Information Quality Eliminates Waste
IQ and Muda: Information Quality Eliminates Waste [the broken link was removed] by Larry English The article provides an explanation of each of these 9 types of muda and relates them to information quality: There are nine types of muda … Continue reading
Posted in Books, IT, Management
Tagged IT, waste
Comments Off on IQ and Muda: Information Quality Eliminates Waste
Management Science for Software Engineering
Management Science for Software Engineering [the broken link was removed]: using the Theory of Constraints 5 focusing steps and the drum-buffer-rope solution for production flow problems, it was possible to increase the productivity of a sustained engineering department by more … Continue reading
Management Training Program
Fog Creek Software Management Training Program by Joel Spolsky: Finally, when you’re really really good, they let you hang around with Yussef on the ovens. Yussef was about 100 years old and so good at running the ovens it was … Continue reading
Posted in Deming, IT, Management, Popular, quote, Respect, Systems thinking
Tagged curiouscat, Education, Joel Spolsky, long term thinking, Management, Software Development, training
3 Comments