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Category Archives: Competition
Lessons on Competition from Mother Nature
An interesting short article by Joel Barker with some ideas to think about, Surviving the Fittest: New Lessons on Competition from Mother Nature As a result of this emerging body of research, we now must reexamine our competitive paradigm and … Continue reading
Posted in Competition, Systems thinking
Tagged complexity, interactions, Investing, risk, Systems thinking
1 Comment
Why Do People Fail to Adopt Better Management Methods?
It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading
Posted in Competition, Innovation, Management, Psychology
Tagged change, Innovation, leadership, Process improvement, Psychology, sports
5 Comments
Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading
Decades Later The USA Health Care System is Still a Deadly Disease for Our Economy
Decades ago W. Edwards Deming named 7 deadly diseases of western management. One of those was excessive health care costs. Sadly that deadly disease has become much worse in the last several decades. Americans pay 300% more for this prostate … Continue reading
Posted in Competition, Economics, Health care
Tagged deadly diseases, Deming, Economics, government, Health care, patent
3 Comments
Toyota Posts Record Profit: Splits $15 million in Pay and Bonus for top 21 Executives
After posting record profits of $17.9 billion Toyota proposes to increase the pay and bonus for the top 21 executives to $14.9 million. That is not as you might expect just the increase in the bonus to the CEO. That … Continue reading
Taking Risks Based on Evidence
My opinion has long been that football teams are too scared to take an action that is smart but opens the coach to criticism. So instead of attempting to make it on 4th down (if you don’t understand American football, … Continue reading
Posted in Competition, Creativity, Data, Innovation, Management, Psychology
Tagged Creativity, evidence based management, experiments, fear, Innovation, leadership, Psychology, risk, sports
3 Comments
The Need to Improve Management While Building Organizations Fit For Human Beings
[embedded video link broken, so that code was removed but you can watch the video by following this link: Gary Hamel: Reinventing the Technology of Human Accomplishment. I agree with Gary Hamel that we need to adopt new management strategies. … Continue reading
Rude Behavior Costs Companies
Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. Customers rarely report … Continue reading
Posted in Competition, Customer focus, Psychology, Respect
Tagged bad service, Customer focus, customer service, management research, Psychology, respect for people
6 Comments
Delighting Customers
If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading
The Trouble with Incentives: They Work
Gipsie B. Ranney has a great new article – The Trouble with Incentives: They Work I have wondered whether the escalation of pay, perks and parachutes for CEOs actually tends to attract individuals who are primarily extrinsically motivated, rather than … Continue reading
