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Yearly Archives: 2016
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Unintended Consequences
Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you … Continue reading
Posted in Customer focus, Management, Process improvement, Systems thinking
Tagged airlines, Customer focus, Data, Systems thinking
1 Comment
Curious Cat Management Improvement Blog Ranking
I created a ranking of top management improvement blogs for fun. There is no way to objectively rate blogs by how worthy or valuable they are. I just wanted to create a listing that ranked blogs I thought were worth … Continue reading
Acting Without Theory Often Results in Wasted Effort
When you act without theory you can find yourself beating your head against the wall, in ways similar to this woodpecker bangs its head against this sign. This bird may have copied the pecking behavior without understanding the theory. Pecking … Continue reading
Software Testing and the Impact on Quality
My response to a question on Reddit. “Software quality does not come from testing” Does anybody have any thoughts on the validity of the above statement? That statement is similar to the idea you can’t inspect in quality. Basically “Inspection … Continue reading
Posted in IT, Software Development
Tagged Deming, inspection, quality, Software Development, software testing
2 Comments
Functional Websites are Normally Far Superior to Apps
An email to I just sent to Uber I understand the regular Uber app not having a functional website. Uber Eats not having a functional website is super lame. It strikes me similar to Walmart 15 years ago telling people … Continue reading
Posted in Customer focus, Innovation, IT, Software Development
Tagged commentary, Customer focus, Innovation, internet, IT, Software Development
1 Comment
Decades Later The USA Health Care System is Still a Deadly Disease for Our Economy
Decades ago W. Edwards Deming named 7 deadly diseases of western management. One of those was excessive health care costs. Sadly that deadly disease has become much worse in the last several decades. Americans pay 300% more for this prostate … Continue reading
Posted in Competition, Economics, Health care
Tagged deadly diseases, Deming, Economics, government, Health care, patent
3 Comments
Giving Executives 40% of Revenue is Insane
I have previous written on my belief that excessive executive compensation had reached the level of a deadly disease of western management (building on the W. Edwards Deming’s list of 7 deadly diseases). I named excessive executive pay and a … Continue reading
Posted in Respect, Systems thinking
Tagged commentary, executive pay, leadership, management, overpaid executives, respect for people
Comments Off on Giving Executives 40% of Revenue is Insane
Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better
As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn … Continue reading
Support Theatre
Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre that has become so popular for government … Continue reading →