Monthly Archives: October 2010

Respect People: Trust Them to Use good Judgment

Posted on October 28, 2010 by John Hunter

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and … Continue reading →

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged culture, management, managing people, Psychology, quote, respect for people, retail, Systems thinking | 3 Comments

A Theory of a System for Educators and Managers

Posted on October 25, 2010 by John Hunter

Excerpts from The Deming Library Volume XXI, Dr. W. Edwards Deming, Dr. Russell Ackoff and David Langford demonstrate that educators can begin a quality transformation by developing an understanding of the properties and powers of systems-oriented thinking. You can order … Continue reading →

Posted in Creativity, Deming, Education, Management, quote, Systems thinking, webcast | Tagged Ackoff, curiouscat, Data, Deming, Education, Innovation, learning, management, management webcast, quote, Systems thinking, theory of knowledge, webcast | 7 Comments

Why Don’t Football Players Just Thrown the Ball Out of Bounds to Stop the Clock

Posted on October 24, 2010 by John Hunter

I have never understood why players don’t lateral the ball out of bounds to stop the clock in pro or college football in the USA. If time is running out and the player is tackled in bounds the clock keeps … Continue reading →

Posted in Creativity, Innovation | Tagged Creativity, Innovation, Popular, sports | 4 Comments

Management Improvement Carnival #113

Posted on October 20, 2010 by John Hunter

Pete Abilla hosts the Management Improvement Carnival #113, highlights include: Just Open my Mouth and Go To the Gemba by Bryan Zeigler: I see the same thing in factories all the time. There is a problem. We sit at our … Continue reading →

Posted in Carnival | Tagged management | Comments Off

Posts on Managing People from Around the Web

Posted on October 18, 2010 by John Hunter

My thoughts on managing people are based on Dr. Deming’s thoughts on management. The over-simplified explanation is that people want to do good work. Performance problems should be looked at first, second, third, fourth and fifth as problems with the … Continue reading →

Posted in Carnival, Deming, Management | Tagged Carnival, coaching, Deming, managing people | 1 Comment

2010 Deming Prize

Posted on October 15, 2010 by John Hunter

The Union Japanese Scientists and Engineers (JUSE) has awarded the Deming Prize to 4 companies in 2010: Corona Corporation (Japan), Meidoh (Japan), GC Dental (China) and National Engineering Industries Limited (India). Organizations receiving the Deming Prize since 2000 by country … Continue reading →

Posted in China, Deming, India | Tagged awards, China, Deming, Deming Prize, India, Japan | 1 Comment

Positivity and Joy in Work

Posted on October 14, 2010 by John Hunter

After my father died, for years (at least 10), people I never had met before would emotionally share what a positive influence he had on their lives. He did great stuff helping organizations improve. But the majority of people were … Continue reading →

Posted in Career, Deming, Management, Psychology, quote, Respect | Tagged Bill Hunter, Career, Deming, John Hunter, Joy in Work, management, Psychology, quote, respect for people | 8 Comments

Carnival of Human Resources

Posted on October 13, 2010 by John Hunter

As I have discussed in this blog I believe the ideas Douglas Mcgregor’s laid out in The Human Side Of Enterprise 50 years ago. People want to do a good job. Managers don’t need to use carrots and sticks to … Continue reading →

Posted in Management | 1 Comment

Management Improvement Carnival #112

Posted on October 11, 2010 by John Hunter

Tim McMahon hosts the Management Improvement Carnival #112 on the A Lean Journey blog. Highlights include: Establishing a Classroom Culture – David Kasprzak explores the question of “what if work was like going to school?” Overlooked Waste Reduction of Kanban … Continue reading →

Posted in Carnival, Management | Tagged management | Comments Off

Create a System That Lets People Take Pride in Their Work

Posted on October 7, 2010 by John Hunter

I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged Deming, Joy in Work, managing people, Psychology, respect for people | 8 Comments