Tag Archives: theory of knowledge

Deming: There is No True Value

Posted on November 5, 2009 by John Hunter

There is no true value of anything: data has meaning based on the operational definition used to calculate the data. Walter Shewhart’s Statistical Method from the Viewpoint of Quality Control, forward by W. Edwards Deming: There is no true value of anything. There is instead a figure that is produced by application of a master or ideal method of counting or measurement… no true value of the number of inhabitants within the boundaries of (e.g.) Detroit. A count of the … Continue reading →

Posted in Data, Deming | Tagged , , | 9 Comments

Dr. Russell Ackoff Webcast on Systems Thinking

Posted on May 13, 2009 by John Hunter

Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part 2 of his talk: “Why-questions, about objects called systems, cannot be answered by the use of analysis… The product of explanation is understanding… The product of analysis is how things work, never why they work the way they do. Explanations … Continue reading →

Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast | Tagged , , , , , | 4 Comments

How We Know What We Know

Posted on April 9, 2009 by John Hunter

Dr. W. Edwards Deming’s management philosophy is a system of management composed of four interdependent areas: knowledge about variation, understanding psychology, systems thinking and the theory of knowledge. The theory of knowledge is the least understood, and the least adopted in the various other management improvement theories (lean manufacturing, six sigma, theory of constraints…). A recent op-ed in the New York Times touches on the ideas behind how we learn: Learning How to Think The actor was introduced as “Dr. … Continue reading →

Posted in Deming, Management, Psychology, quote | Tagged , , , , , | 8 Comments

Multitasking Decreases Productivity

Posted on August 1, 2008 by John Hunter

The problems with multitasking are becoming more and more well know, thankfully. Here is another article on the lower productivity multitasking produces – Multitasking Madness Decreases Productivity [the broken link was removed] by Barbara Bartlein: In a recent study by Eric Horvitz and the University of Illinois, a group of Microsoft workers took, on average, 15 minutes to return to serious mental tasks, like writing reports or computer code, after responding to incoming e-mail or instant messages. They often strayed … Continue reading →

Posted in Management, Process improvement, Psychology, Science | Tagged , , | 2 Comments

Pragmatism and Management Knowledge

Posted on August 22, 2007 by John Hunter

Is the Theory of Constraints (TOC) a Theory? [the broken link was removed]: I suppose it’s a question of precision then. There are many things that you could argue are useful, if you argue backward from the end result. Yet they are not predictive, or repeatable to any degree of precision. In addition to “last things” there should also be the “next things” that a theory allows for or predicts. As a pragmatist, it’s hard to argue with results. As … Continue reading →

Posted in Deming, Management, Theory of Constraints | Tagged | 1 Comment

Errors in Thinking

Posted on March 19, 2007 by John Hunter

The Doctor’s In, But Is He Listening?, text and podcast from NPR: Jerome Groopman (photo) is a doctor who discovered that he needed a doctor. When his hand was hurt, he went to six prominent surgeons and got four different opinions about what was wrong. Groopman was advised to have unnecessary surgery and got a seemingly made-up diagnosis for a nonexistent condition. Groopman, who holds a chair in medicine at Harvard Medical School, eventually found a doctor who helped… “Usually … Continue reading →

Posted in Health care, Management, webcast | Tagged , ,

Illusions – Optical and Other

Posted on February 12, 2007 by John Hunter

If the output for working for the year is a square. And the job is to produce dark squares who do you pay more A or B? Of course it is a trick question, the squares are the same color. But it doesn’t look that way at first does it? Optical illusions provide evidence that you cannot always trust what seems obvious. Dr. Deming’s red bead experiment provides some additional insight into the idea that our management systems often use … Continue reading →

Posted in Data, Deming, Management, Popular, quote | Tagged , , , , , | 10 Comments

The Illusion of Understanding

Posted on November 25, 2006 by John Hunter

The “Illusion of Explanatory Depth”: How Much Do We Know About What We Know? (broken link 🙁 was removed) is an interesting post that touches on psychology and theory of knowledge. Often (more often than I’d like to admit), my son… will ask me a question about how something works, or why something happens the way it does, and I’ll begin to answer, initially confident in my knowledge, only to discover that I’m entirely clueless. I’m then embarrassed by my … Continue reading →

Posted in Deming, Management, Psychology | Tagged , , | 6 Comments

Deming Institute Conference: Tom Nolan

Posted on October 16, 2006 by John Hunter

I attended the annual W. Edwards Deming Institute conference this weekend: it was quite good. Tom Nolan [the broken link was removed] lead off the conference with: Developing and Applying Theory to Get Results. He discussed the theory of knowledge: how we know what we know. See my attempt to introduce the idea of the theory of knowledge within Deming’s management system. It is probably the least understood of Deming’s four areas of profound knowledge, the others areas are: knowledge … Continue reading →

Posted in Deming, Management | Tagged , , , | 2 Comments

Management is Prediction

Posted on July 14, 2005 by John Hunter

re: post on prediction [link broken, so removed] on the Deming Electronic Network, Petter Ogland wrote: …that intelligence more or less boils down to updating a predictive model of the world. As far as I can see, this is the C.I. Lewis epistemology that Shewhart and Deming based their philosophy upon. …but is there any kind of operational definition for ‘prediction’ that would explain what Deming means when he uses this word in various contexts? I think your first point … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, quote, Systems thinking | Tagged , , , | 10 Comments