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Tag Archives: Psychology
Good Project Management Practices
I find myself working as a project manager, or a program management consultant more frequently in the last few years. As would be expected by those reading the Curious Cat Management Improvement blog, my project management views are based on … Continue reading
Quality of the Entire Customer Experience
There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading
Posted in Customer focus, Management, Psychology
Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability
Comments Off on Quality of the Entire Customer Experience
The Importance of Critical Thinking and Challenging Assumptions
There are many factors that are important to effectively practice the management improvement ideas that I have discussed in this blog for over a decade. One of the most important is a culture that encourages critical thinking as well as … Continue reading
Why Do People Fail to Adopt Better Management Methods?
It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading
Posted in Competition, Innovation, Management, Psychology
Tagged change, Innovation, leadership, Process improvement, Psychology, sports
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Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading
Unpacking the Components of Hard Work to Design Better Work Conditions
Effort is grossly underrated by Jamie Flinchbaugh: There is a common phrase of “work smarter, not harder.” I get the appeal of that. Effort without clarity, efficiency, and effectiveness, has severe limits. Working smart is essential. But does that mean … Continue reading
Posted in Career, Respect, Systems thinking
Tagged Career, Joy in Work, management system, managing people, Psychology, respect for people, Systems thinking
1 Comment
Podcast: Building Organizational Capability
The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Acting Without Theory Often Results in Wasted Effort
When you act without theory you can find yourself beating your head against the wall, in ways similar to this woodpecker bangs its head against this sign. This bird may have copied the pecking behavior without understanding the theory. Pecking … Continue reading
Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better
As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas into how you communicate (one on one, coaching, training, presenting…) is wise. Learning about how people learn … Continue reading
