Tag Archives: organization as a system

Cease Mass Inspection for Quality

Posted on March 4, 2006 by John Hunter

Comment in response to, Re-Discovering W. Edwards Deming, a partial quote from that post: Not all of the Deming approach is part of core TPS thinking. In particular, Deming advocated a statistical sampling approach to quality inspection, while Toyota focuses … Continue reading →

Posted in Data, Deming, Lean thinking, Management, Process improvement, Quality tools | Tagged Deming, inspection, management, organization as a system, Process improvement | 4 Comments

Toyota Special Report: Thinking Production System

Posted on February 13, 2006 by John Hunter

Toyota Special Report: Thinking Production System [the broken link was removed]. A very interesting article on Toyota’s web site (www.toyota.co.jp). At the 2003 Automotive Parts System Solution Fair, held in Tokyo, June 18, 2003, Teruyuki Minoura, then-managing director of global … Continue reading →

Posted in Management, Quality tools, Respect, Systems thinking, Toyota Production System (TPS) | Tagged organization as a system, Toyota, Toyota Production System (TPS) | 1 Comment

Superior Customer Experiences

Posted on November 19, 2005 by John Hunter

Grow Your Business Through Superior Customer Experiences [the broken link was removed] by D. Randall Brandt and Rodger Stotz: In that study, Oakley found that there is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction … Continue reading →

Posted in Customer focus, Management, Management Articles, Psychology | Tagged Customer focus, organization as a system, Psychology | Comments Off

Managing Innovation

Posted on November 16, 2005 by John Hunter

TQM, ISO 9000, Six Sigma: Due Process Management Programs Discourage Innovation? [the broken link was removed – so many organizations show how unable they are to act with a concern for anything but the very short term] “In the appropriate … Continue reading →

Posted in Deming, Innovation, Management | Tagged Creativity, Innovation, managing people, organization as a system, process thinking | 6 Comments

Marketing in a Lean Company

Posted on October 20, 2005 by John Hunter

Where Is Marketing In All of This? [the broken link was removed]: The problem with all of this is that it is based on the idea that sales and manufacturing are distinct entities, with a one way flow between them, … Continue reading →

Posted in Deming, Lean thinking, Management, Systems thinking | Tagged marketing, organization as a system, sales | 4 Comments

Measuring and Managing Performance in Organizations

Posted on October 8, 2005 by John Hunter

Forward [the broken link was removed] (by Tom DeMarco and Timothy Lister) to Measuring and Managing Performance in Organizations: measurement is almost always part of an effort to achieve some goal. You can’t always measure all aspects of progress against … Continue reading →

Posted in Data, Management | Tagged Data, evidence based management, management, organization as a system | 2 Comments

Ford and Managing the Supplier Relationship

Posted on October 1, 2005 by John Hunter

There have a been a number of articles (Ford to slash vendors of key parts [the broken link was removed] – Ford Rethinks Supply Strategy and posts (A “Kinder and Gentler” Lean Supply Base? – Ford Adopts Toyota-style Supplier Strategy … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking | Tagged critical thinking, culture, Deming, management, organization as a system, problem solving, suppliers | 9 Comments

Performance Without Appraisal

Posted on October 1, 2005 by John Hunter

In response to the Alternatives to Stack Ranking? post on the popular Mini-Microsoft blog. I’m also taking some time to contemplate on Deming’s points and assess how Microsoft is doing against them. … What I would deeply appreciate is real-world … Continue reading →

Posted in Deming, Management, Performance Appraisal, Psychology, Respect | Tagged Deming, management, managing people, organization as a system, Performance Appraisal, Peter Scholtes, respect for people | 7 Comments

How Toyota Turns Workers Into Problem Solvers

Posted on September 25, 2005 by John Hunter

How Toyota Turns Workers Into Problem Solvers [the broken link was removed], Sarah Jane Johnston interview of Steven Spear. It is our conclusion that Toyota has developed a set of principles, Rules-in-Use we’ve called them, that allow organizations to engage … Continue reading →

Posted in Creativity, Deming, Management, Process improvement, Toyota Production System (TPS) | Tagged lean management, management, management system, managing people, organization as a system, problem solving, respect for people, Toyota | 3 Comments

Purpose of an Organization

Posted on August 16, 2005 by John Hunter

W. Edwards Deming described the purpose of an organization in New Economics, on page 51, as: The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long … Continue reading →

Posted in Deming, Management, Popular, quote, Respect, Systems thinking | Tagged Deming, organization as a system, Popular, respect for people, suppliers | 23 Comments