Tag Archives: organization as a system

Cease Mass Inspection for Quality

Posted on March 4, 2006 by John Hunter

Comment in response to, Re-Discovering W. Edwards Deming, a partial quote from that post: Not all of the Deming approach is part of core TPS thinking. In particular, Deming advocated a statistical sampling approach to quality inspection, while Toyota focuses … Continue reading →

Posted in Data, Deming, Lean thinking, Management, Process improvement, Quality tools | Tagged Deming, inspection, management, organization as a system, Process improvement | 4 Comments

Toyota Special Report: Thinking Production System

Posted on February 13, 2006 by John Hunter

Toyota Special Report: Thinking Production System [the broken link was removed]. A very interesting article on Toyota’s web site (www.toyota.co.jp). At the 2003 Automotive Parts System Solution Fair, held in Tokyo, June 18, 2003, Teruyuki Minoura, then-managing director of global … Continue reading →

Posted in Management, Quality tools, Respect, Systems thinking, Toyota Production System (TPS) | Tagged organization as a system, Toyota, Toyota Production System (TPS) | 1 Comment

Superior Customer Experiences

Posted on November 19, 2005 by John Hunter

Grow Your Business Through Superior Customer Experiences [the broken link was removed] by D. Randall Brandt and Rodger Stotz: In that study, Oakley found that there is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction … Continue reading →

Posted in Customer focus, Management, Management Articles, Psychology | Tagged Customer focus, organization as a system, Psychology | Comments Off

Managing Innovation

Posted on November 16, 2005 by John Hunter

TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation? “In the appropriate setting, process management activities can help companies improve efficiency, but the risk is that you misapply these programs, in particular in areas where people are supposed … Continue reading →

Posted in Deming, Innovation, Management | Tagged Creativity, Innovation, managing people, organization as a system, process thinking | 6 Comments

Marketing in a Lean Company

Posted on October 20, 2005 by John Hunter

Where Is Marketing In All of This? [the broken link was removed]: The problem with all of this is that it is based on the idea that sales and manufacturing are distinct entities, with a one way flow between them, … Continue reading →

Posted in Deming, Lean thinking, Management, Systems thinking | Tagged marketing, organization as a system, sales | 4 Comments

Measuring and Managing Performance in Organizations

Posted on October 8, 2005 by John Hunter

Forward [the broken link was removed] (by Tom DeMarco and Timothy Lister) to Measuring and Managing Performance in Organizations: measurement is almost always part of an effort to achieve some goal. You can’t always measure all aspects of progress against … Continue reading →

Posted in Data, Management | Tagged Data, evidence based management, Management, organization as a system | 2 Comments

Ford and Managing the Supplier Relationship

Posted on October 1, 2005 by John Hunter

Topic: Management Improvement There have a been a number of articles (Ford to slash vendors of key parts [the broken link was removed] – Ford Rethinks Supply Strategy and posts (A “Kinder and Gentler” Lean Supply Base? – Ford Adopts … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking | Tagged critical thinking, culture, Deming, Management, organization as a system, problem solving, suppliers | 9 Comments

Performance Without Appraisal

Posted on October 1, 2005 by John Hunter

In response to the Alternatives to Stack Ranking? post on the popular Mini-Microsoft blog. I’m also taking some time to contemplate on Deming’s points and assess how Microsoft is doing against them. … What I would deeply appreciate is real-world … Continue reading →

Posted in Deming, Management, Performance Appraisal, Psychology, Respect | Tagged Deming, Management, managing people, organization as a system, Performance Appraisal, Peter Scholtes, respect for people | 7 Comments

How Toyota Turns Workers Into Problem Solvers

Posted on September 25, 2005 by John Hunter

Topic: Management Improvement How Toyota Turns Workers Into Problem Solvers, Sarah Jane Johnston interview of Steven Spear. It is our conclusion that Toyota has developed a set of principles, Rules-in-Use we’ve called them, that allow organizations to engage in this … Continue reading →

Posted in Creativity, Deming, Management, Process improvement, Toyota Production System (TPS) | Tagged lean management, management, management system, managing people, organization as a system, problem solving, respect for people, Toyota | 3 Comments

Purpose of an Organization

Posted on August 16, 2005 by John Hunter

W. Edwards Deming described the purpose of an organization in New Economics, on page 51, as: The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long … Continue reading →

Posted in Deming, Management, Popular, quote, Respect, Systems thinking | Tagged Deming, organization as a system, Popular, respect for people, suppliers | 23 Comments